Big O Tires

Service Manager

Big O Tires  •  $55k - $70k/yr  •  Colorado (Onsite)  •  3 months ago
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Job Description

Big O Tires in Wheat Ridge has an immediate opening for a Service Manager. This is a full-time position (40 - 50 hours/week including Saturday). The right person for the job will have solid communications skills and is a natural leader that inspires others to perform at their best. You must be highly committed to delivering the best service experience to customers, and can meet the position requirements below. Check out our reviews online and you will see that we have one of the best ratings in the area for satisfying our customers needs.As a Service Manager for a Big O Tires Service Center, you will spend the majority of your day working with our technicians to properly inspect, estimate, and source parts for customer vehicles. This is a high-volume, fast-paced environment that requires the ability to multi-task while maintaining a friendly and professional demeanor. The position focus is on enhancing the customer experience, building loyalty and maximizing sales.
Big O Tires in Wheat Ridge is locally owned and operated for over 30 years. You will be working directly with the seasoned manager of the store with the opportunity to learn the skills necessary to advance your career.
We offer a package of competitive compensation, health insurance, paid time off, uniforms and an atmosphere that makes it a great place to work. Big O Tires has an outstanding reputation and a long tradition of great service.
What we offer:
We will provide you the tools, training and resources to help you succeed. We are an Equal Opportunity Employer with a benefits package that includes:
*Competitive pay
*Health insurance
*Paid vacation and holidays
*Uniforms
*Continued training
*Advancement Opportunity


As an Service Manager for Big O Tires, you will focus on enhancing the customer experience, building loyalty, and maximizing sales. If you have a service sales background, the ability to effectively lead a team, and are highly committed to delivering the best service experience to our guests, we would like to talk with you. This is a high-volume, fast-paced environment that requires the ability to multi-task, maintain a friendly and professional demeanor, with superb customer service and communication skills.


ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Build customer satisfaction and loyalty by providing the best guest experience
  • Achieve a thorough knowledge of all products, services, warranties and maintenance issues
  • Keep up to date through training and vendor publications
  • Adhere to the Big O Tire policies and procedures
  • Assist technicians as needed in an effort to exceed our customers' expectations
  • Help maintain the appearance and cleanliness of the building and perimeter areas
  • Assist in receiving or transferring goods and maintenance of the inventory including unloading trucks and warehouse stocking
  • Follow all safety practices as outlined in policy and procedures
  • Occasionally assist with sales of tires and service-related needs

QUALIFICATIONS

  • 3 year minimum tire & auto service sales experience
  • Strong auto service knowledge
  • Good leadership abilities and team building
  • Excellent customer service and communication skills
  • Strong organizational skills
  • Proficient at preventive maintenance sales
  • Maintain professional appearance at all times
  • Have problem solving abilities and be a self-starter
  • Multi-tasking abilities

We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, age, sex, religion or national origin. We are committed to building a culturally diverse faculty.
Compensation: $55,000.00 - $70,000.00 per year

From flat tires and oil changes to rotor resurfacing and that weird clunking sound you’ve been hearing for a week, there are a lot of Big Oh Nos for your car. Luckily, Big O Tires has the Big O Yes for all of them. For over 50 years, our customers have trusted us to offer straight answers and reliable service. Big O Tires offers a wide range of diagnostic, repair and routine maintenance services, backed by one of the best national services warranties in the business.

Most Big O Tires stores are individually owned and operated by franchisees, and each franchisee makes the staffing and hiring decisions for the individual location(s). However, the Big O franchisees are always looking for new faces with experience and desire to serve Big O Tires store customers.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Big O Tires Corporate.

Big O Tires

About Big O Tires

The Big O Tires story begins back in 1962, just as America's new love affair with the automobile was hitting high gear. The market for replacement tires was exploding, and independent tire dealers found themselves struggling to compete in the face of low prices offered by major tire manufacturers'​ own company stores. Big O's founding fathers were a handful of progressive independent tire dealers who decided to band together to form a tire-buying cooperative so that they could secure volume pricing and keep their customers happy. Their concept worked. In the years that followed, The Big O Tires co-op evolved into a full-fledged franchise as it continued to find innovative ways to harness the power of the collective to benefit independent dealerships and their customers.

Almost a half-decade later, Big O Tires has become North America's largest retail tire franchisor, with over 400 independently-owned and operated locations, providing customers with a broad range of automotive services in addition to quality tires, wheels and accessories. Big O has become an industry role model admired for its innovative approach to franchising and unmatched customer loyalty ratings.

In 1996, Big O Tires joined forces with one of the largest and most respected tire marketers in the nation when it became part of TBC Corporation. Big O's reach was broadened again in 2005, when TBC Corporation was acquired by Sumitomo Corporation of America, the largest wholly-owned subsidiary of Tokyo-based Sumitomo, one of the world's leading traders of goods and services.

As Big O Tires continues to thrive and adapt to an ever-changing marketplace, it remains rooted in its humble beginnings as a proud collective of independent dealers committed to putting its customers first.

Industry
Automotive & Mobility
Company Size
1,001-5,000 employees
Headquarters
Palm Beach Gardens, FL
Year Founded
1962
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