Permanent
31 May 2026 11:59pm
Service Management Specialist
About Us
We’re Telstra – an iconic Aussie brand with a global footprint. Our mission is to build a connected future so everyone can thrive. We’re known for delivering cutting-edge tech on Australia’s best network, and we’re just as committed to creating a workplace where you can grow, thrive, and be your best.
At Telstra, you’ll be part of a team that values human connection, wellbeing, and choice. We’re not just a tech company – we’re a people company.
The role with us
The Regional Operations Specialist provides specialist technical leadership for Terrestrial Communications ICT infrastructure within the region and is the key escalation point for complex operational issues.
The role works with stakeholders and the field workforce to support day-to-day operations, assure standards and performance, and enable the safe and successful integration of new products, services, and processes.
Candidates must be located in Darwin or willing to relocate.
Interstate or fully remote arrangements were not presented as viable for this role.
Key responsibilities include:
Act as an ICT infrastructure SME (Subject Matter Expert) and escalation point for all aspects of the Terrestrial Communications infrastructure environment within the specific region of responsibility.
Provide quality advice and direction to stakeholders and field workforce, based on knowledge and experience within the Terrestrial Communications environment.
Support all components of ICT infrastructure based on operational requirements.
Provide backfilling for other regional resources within Telstra.
Participate in programs to ensure the successful integration of new products, services and/or processes to the group.
Perform and/or participate in complex, specialised investigations to determine and confirm system and design standards and performance parameters for the networks, infrastructure, products and services supplied and operated by Telstra.
Candidates must be Australian Citizens and have current NV1 clearance minimum to be considered. This role will require you to hold and maintain an Australian Government NV1 security clearance.
What You’ll Do
Act as an ICT infrastructure SME (Subject Matter Expert) and escalation point for all aspects of the Terrestrial Communications infrastructure environment within the specific region of responsibility.
Provide quality advice and direction to stakeholders and field workforce, based on knowledge and experience within the Terrestrial Communications environment.
Support all components of ICT infrastructure in line with operational requirements and agreed standards.
Governance role supporting Defence on the passive network/infrastructure side (design reviews, concessions, design approvals, and coordination across Telstra/Defence teams).
Perform and/or participate in complex, specialised investigations to determine and confirm system and design standards and performance parameters for the networks, infrastructure, products and services supplied and operated by Telstra.
Regional travel is part of the role.
From Darwin, the role requires travel to locations such as Katherine, Alice Springs, and Broome, including overnight stays where required.
About You
Hold NV1 Security Clearance
Exceptional communication and customer-facing skills, with a professional presentation.
Proven track record in service delivery and managing external customer relationships in a medium-to-large services organization.
Strong analytical and problem-solving skills, including operational fault resolution and customer updates.
Highly organized, self-motivated, and able to work on-call.
Highly Desirable:
Forward-facing: consulting with Defence stakeholders and third parties, with strong customer engagement.
Solid technical background is required to understand network concepts and how passive design supports active infrastructure.
As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia).
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritize creating a workplace culture where everyone is safe and can thrive.
As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.
We are aware of the current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team via the contact details found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment
We believe it’s people who give purpose to our technology. So we’re committed to staying close to our customers and providing them the best experience.
And delivering the best tech.
On the best network.
Because our purpose is to build a connected future so everyone can thrive.
We build technology and content solutions that are simple and easy to use, including Australia’s largest and fastest national mobile network.
That’s why we strive to serve and know our customers better than anyone else – offering a choice of not just digital connection, but digital content as well.
And that’s why we have an international presence spanning 15 countries, including China.
In the 21st century, opportunity belongs to connected businesses, governments, communities and individuals.
As Australia’s leading telecommunications and information services company, Telstra is proud to be helping our customers improve the ways in which they live and work through connection.
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