Job Description

Ready to take the next step in your career?

Join a global company shaping the future with technology that drives lasting impact.

Hypertec is seeking a Service Management Coordinator to join our Information Technology team in Montreal If you are motivated, collaborative, and aligned with our values, we would love to hear from you.

We believe that how we work is just as important as what we build. Our values reflect the mindset we bring to everything we do:

• Innovation
• Trust
• Entrepreneurship
• Customer Focus

What You’ll Be Contributing:

• Support the development and continuous improvement of the service catalogue and intake model within Jira Service Management or a similar ITSM platform.
• Work with service owners and IT Managers to ensure services are clearly defined, consistently structured, and easy for end users to understand.
• Coordinate centralized intake and classify requests according to established guidelines, including service requests, enhancements, projects, and project-related changes.
• Review unclear or incomplete requests, identify missing information, engage stakeholders to clarify needs and provide structured recommendations.
• Help define and organize service quality measures, including internal service targets and customer-facing commitments.
• Review service definitions, intake patterns, and workflows to identify gaps, duplication, inconsistencies, or opportunities for improvement.
• Provide structured analysis and recommendations to support governance discussions and decision-making.
• Help improve service management practices as the organization evolves from IT Service Management toward Enterprise Service Management.

What Sets You Apart:

• 3+ years of relevant experience in service management, service coordination, process improvement, or a similar role.
• Experience with Jira Service Management or another ITSM platform.
• Understanding of service catalogues, intake/request management, service ownership, SLOs, and SLAs.
• Strong critical thinking and analytical skills.
• Ability to identify process gaps, inconsistencies, duplication, and improvement opportunities.
• Ability to influence without direct authority and work effectively with cross-functional stakeholders.
• Ability to translate complex operational concepts into clear, user-friendly language.

What’s In it For You:

• Hybrid work model for certain job categories, supported by competitive benefits.
• Comprehensive health benefits that ensure you and your family are covered for a wide range of medical needs.
• Health Spending Account (HSA).
• Employer-matched RRSP Program.
• Paid Floater Days.
• Our head office will soon relocate to a new, state-of-the-art facility in LaSalle, near the Lachine Canal. Designed to set new standards in sustainability, it reflects our commitment to responsible growth and innovation.

Immerse Yourself in the Hypertec Journey:

You think you are the right candidate for this role? We can’t wait to meet you! We look beyond the CV to discover real potential. Hit “Apply” and let’s discover it together!

About Hypertec

Founded in 1984, Hypertec empowers innovators to push boundaries and lead their industries through transformative technology.

Through our five divisions—High Performance Compute & AI, Data Center Construction, Health, Custom Manufacturing, and Solutions Partner—we help clients turn complex challenges into opportunities for sustainable growth. Trusted by leaders in AI, financial services, media & entertainment, healthcare, and the public sector, we serve clients in over 80 countries.

Recognized globally for innovation and sustainability, including our revolutionary immersion-born servers, we continue to deliver technology that makes a lasting difference.

Learn more at www.hypertec.com

Hypertec is an equal opportunity employer.

Hypertec evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, disability status or any other legally protected characteristic.

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