Job Description

The Logistics Manager – Service (“Service Manager”) will have responsibility for the delivery of the company’s service products and the quality and productivity of the Service planning team. Emphasis will be placed on Field Service management and fiscal accountability. A key component will be the development of sound and progressive staff development initiatives to ensure a fully competent and motivated work force to meet the challenges of today and the future.
This role will support and embed Superior Propane’s vision, mission, values and goals by ensuring that all business and people practices, policies and processes are applied consistently in support of excellent customer service and ease of doing business. Superior Propane offers a great working environment and a competitive compensation and benefits package, including a pension and savings plan.
Why join us:
Culture: Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do.
Competitive Compensation: We offer a highly competitive compensation and total rewards package, ensuring that your hard work and dedication are recognized and rewarded accordingly.
Flexibility: We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments effectively.
Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
Employee Assistance Programs: We care about you! You and your family will have access to LYRA, an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial and social well-being.
Opportunity: A continuous focus on professional development with many opportunities for training & career growth.
Safety Focused: We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the organization.

What you'll do:
• Collaborate and liaison with West Region - US Operations management team and team members, regional managers and field staff to obtain feedback and incorporate strategic improvements in service and logistics to boost customer satisfaction and optimize every customer’s experience with Superior Propane.
• Oversee and manage day-to-day operations of the service logistics specialists (“Service Coordinators”), service call representatives and service administrators.
• Be an active member of and contributor to the Regional Management Team.
• Resolve problems impacting customer service.
• Assist in sales & marketing activities to drive incremental service work and meet customer satisfaction levels.
• Ensure operations have the resources and equipment available to meet field service requirements.
• Participate in the recruiting, training and retention of his/her direct reports
• Monitor industry activity and recommend proactive and reactive responses.
• Review, monitor and evaluate the team and individual achievement of key performance indicators including but not limited to asset and resource utilization, management of overtime expenses and the achievement of field service standards.
• Develop and maintain positive business relationships within the industry and with suppliers and customers
• Conduct employee performance reviews, succession planning for direct reports and maintain positive employee engagement.
• Re-enforce safety in all aspects of delivery. Ensure appropriate training is provided to support this fundamental aspect of dispatch.
• Champion the importance of working within the Superior Way Management Operating System.
• Act as an escalation point and work to remove obstacles encountered by Service Coordinator.  Develop and foster a collaborative approach among the team to proactively resolve issues and troubleshoot problems.
What you bring:
• A minimum of five (5) years of operational experience preferred, preferably in an energy-related environment.
• Completion of post-secondary education is preferred. Training in logistics is an asset.
• A practical, hands-on individual with experience in both technical and business operations leadership, preferably involving service operations and logistics.
• A proven success record of effective people management.
• Guided by business objectives and good management practices and possess a strong customer service focus.
• Well-developed interpersonal and communication skills and the ability to work effectively in a team environment.
• Project and functional leadership ability is essential.
• The ability to function effectively at all levels, internally and externally.
• Well-developed decision making and strategic thinking skills as well as highly developed analytical skills, sound judgement and problem solving abilities are required.
• Able to work as part of a national team as well as independently, possessing a high degree of initiative, energy, common sense, and logical thinking.
• Advanced computer skills, including Excel, Access, and Outlook.
• Legal Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job opening.
The expected annual salary range for this role is $70,000 - $85,000 a year.
Please note the compensation information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, geographical location, as well as market and business considerations.
Here at Superior Plus Propane, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals, we welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at sppcareers@superiorpluspropane.com to let us know how we can enhance your experience.