Schindler Group

Service Leader

Schindler Group  •  England, GB (Onsite)  •  2 days ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Location: North Yorkshire, England, United Kingdom
Job ID: 88777

We Elevate... Quality of urban life


Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Join us as a

Service Leader

We are currently recruiting for a Service Leader to join our Team to be based in Yorkshire and cover up to Lancashire. They will be the primary point of contact for customers within the business unit and is responsible for an area of Field Operations within a Region. The Service Leader is responsible for managing all resources within their prescribed area in line with the Company rules, to meet the business targets for the Branch and ensure customer satisfaction. Measured variables include:

This is a full time and permanent role.

Your main responsibilities

  • Optimise the Region’s staffing of service Engineers and Technicians, by planning the personnel needs, including route organisation, workloads and training. Match skills with route requirements and assign/delegate appropriate workloads, develop and sustain team spirit
  • Manage maintenance portfolio from the service contract acceptance to the collection of bad debts including follow-up actions
  • Deliver repair sales targets as determined by the Regional Director
  • Execute leadership to Engineers and Technicians in matters of customer and employee satisfaction, adding value to the business, quality of work and operational efficiency
  • Manage and follow-up actions of customer claims and complaints
  • Conduct periodic quality and safety audits and inspections to ensure service levels and customer satisfaction
  • Accountable for the identification and resolution of sick or rouge units, supervise and follow-up of work performed, including developing plans for sick units in cooperation with the Regional Technical Specialist
  • Manage chargeable repairs from offer/sale to completion including the collection of bad debt along-side the credit control team
  • Manage non-chargeable repairs to control costs as best as possible
  • Support sales lead activities in the recovery lost units
  • Supporting employee on the job training and skills development
  • Conduct at least monthly ‘drum beat’ meetings as a group or one to one as required with first line reports

What you bring

  • Degree or equivalent in a relevant technical or business field
  • 5–7 years experience managing a service business unit in a related industry
  • Experience managing customer relationships
  • Management or leadership experience
  • Experience with profit and loss (P&L) responsibility
  • Knowledge of the lift industry or facilities management is preferred
  • Technical and commercial understanding of the lift industry is a plus
  • SAP experience is an advantage
  • Excellent communication and relationship-building skills
  • Strong decision-making and problem-solving abilities
  • Attention to detail and strong written and verbal communication
  • Able to work under pressure and meet deadlines
  • Willingness to travel as needed

What’s in it for you?

  • Competitive salary with a discretionary annual bonus

  • Company car or allowance (for eligible roles)

  • 25 days’ holiday plus bank holidays, and an annual paid volunteering day

  • Pension scheme with 6% company contribution

  • Comprehensive life assurance

  • Enhanced family leave

  • Private medical cover with a trusted provider, plus 24/7 virtual GP access

  • Employee Assistance Programme offering confidential support

  • Free eye tests and eyewear discounts

  • Access to a range of employee benefits, including Tech and Cycle to Work schemes, plus exclusive retailer discounts

We Elevate… Your Career


Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Are you ready to embark on a new journey? Join #TeamSchindler!
Discover more on our career website

At Schindler Group we value inclusion and diversity, and practise equity to create equal opportunities for all. We endeavour that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, colour, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.

Schindler Group

About Schindler Group

The Schindler Group is a leading manufacturer and provider of related services for elevators, escalators, and moving walkways.

Founded in 1874 in Switzerland, our company is at the forefront of industry innovation, working on pushing the boundaries of technological engineering, while having a strong focus on safety, comfort, efficiency and reliability.

Moving more than two billion people each day, our products can be found in many well-known buildings throughout the globe, including office and residential buildings, airports, shopping centers/retail establishments and specialty buildings.

We’re a leading employer in the industry, with over 69’000 engaged employees enabling mobility within the urban world. We have a network of over 1000 branch offices in over 100 countries, as well as production sites and research and development facilities in the US, Brazil, Europe, China and India.

At Schindler, our mission is to keep the world moving.

We Elevate… Our World

Industry
Manufacturing & Production
Company Size
10,000+ employees
Headquarters
Ebikon, CH
Year Founded
1874
Social Media