Job Description

Service Lead Port Macquarie | Permanent Full Time

About Us

At Aruma, we champion diversity and inclusivity. Our mission is to defend human rights and create a world where every individual is treated with dignity and respect. We're committed to building a team that reflects the rich tapestry of humanity.

People love working at Aruma because they find deep satisfaction in supporting people to live a great life—the life they want, the life they choose. Aruma is BRAVE. That’s what makes us trailblazers. Being part of our team means you embody our BRAVE behaviours: Bold, Respectful, Authentic, Value Teamwork, and Excellent.

About the Role:

As the Service Lead in Community, you will inspire and lead a team of Support Workers to deliver high-quality, person-centred services. This pivotal role ensures operational excellence, drives continuous improvement, and aligns with Aruma's strategic goals. You will partner with management to enhance service delivery, support staff development, and maintain compliance with regulatory standards.

Key Responsibilities:

• Lead, supervise, and mentor Support Workers to achieve customer-focused, quality outcomes.
• Develop and implement innovative programs that meet customer goals and requests.
• Ensure compliance with organizational policies, procedures, and all relevant government legislation.
• Foster a positive workplace culture that reflects Aruma’s BRAVE values.
• Manage operational schedules, including rostering and day-to-day roster management, in a fast-paced environment where quick thinking is essential.
• Review expenditures and ensure accurate NDIS billing.
• Promote safety and well-being across all service areas by conducting risk assessments and ensuring a safe working environment.
• Perform an after-hours component once a quarter, where you'll be on call from Monday to Monday.

Benefits of working with Aruma:

• Salary Packaging: Access up to $15,900 for living expenses and an additional $2,650 for meal and entertainment expenses each year, tax-free.
• Fitness Passport: Subsidized gym membership.
• Employee Assistance Program: Free, confidential services including Money Assist, Legal Assist, Family Assist, and Nutrition/Lifestyle Assist.
• Training: Opportunities for accredited training through our RTO.
• Discounted Health Insurance: Access to a range of discounted health and wellness services through Bupa.
• Recognition & Rewards: Recognition for your hard work through BRAVE Reviews and our annual BRAVE Awards night.
• Job Satisfaction: Make a real difference in people’s lives within a values-driven organization.

About You:

• Experience & Qualifications: Minimum three years in disability services or related field; relevant tertiary qualification or equivalent experience.
• Skills: Strong communication skills with the ability to mentor and lead teams.
• Passion & Empathy: Committed to human rights and creating positive change; compassionate with a deep understanding of diverse experiences.
• Team Player: Collaborative and able to inspire others, fostering a positive work culture.
• Compliance: Current or willingness to obtain necessary regulatory requirements (driver's licence, NDIS clearance, working with children check, etc.).
• We strongly encourage candidates with a disability to apply! Your valuable insights will enrich our advocacy efforts and foster a more inclusive world.

Our Commitment

At Aruma, we’re committed to building a workforce that reflects the community we serve. We welcome applicants from all backgrounds and are focused on creating an inclusive, high-performing workplace.

Our Recruitment Approach

We review applications as they come in and move quickly to interview great candidates, so we encourage you to apply early. While we include an indicative closing date, roles may close sooner if we find the right person. Applications received later in the process may not progress. If you’re unsuccessful and would value feedback, please feel welcome to reach out to our Talent team.

Closing Date: 14/05/2026

Ready to lead change and inspire others?

Join us at Aruma. Apply Now!

Please contact talent@aruma.com.au if you require further information.

Only applicants with the right to work in Australia will be considered. Shortlisted applicants will be required to undergo pre-employment probity checks. We will be actively shortlisting during the advertising period and reserve the right to close this advert prior to the advertised date.