Job Description

Job Location Mattawan - Mattawan, MI 49071

Service Lead

Why Join Us?

At Bauer Built, we’ve been rooted in the Midwest for generations, providing a level of service to our customers that is the best, then striving to make it better. Our 80+ years of success is built on a foundation of hard work, integrity, and a dedication to doing what’s right.

When you join our team, you’re not just an employee; you’re part of a close-knit group that values your contributions and supports your growth. If you’re looking for a place where your skills make a difference and you can build a rewarding career, Bauer Built offers the opportunity to grow alongside a company that’s built to last.

What You’ll Do:

• Schedule, prioritize, and assign daily work for tire technicians, overseeing shop workflow and setting priorities for both shop and road service operations.
• Ensure excellent customer service by promptly and professionally addressing customer inquiries, concerns, and service needs.
• Maintain high safety and quality standards by ensuring all work is completed efficiently and according to company and industry requirements.
• Provide training, direction, and hands-on support to technicians as needed.
• Promote and support Bauer Built’s safety culture by enforcing compliance with regulations and maintaining clean, organized work areas.
• Communicate effectively with customers regarding repair needs, status updates, and estimated completion times.
• Perform hands-on work in the shop or service truck when needed to support team operations.
• Participate in limited after-hours service call rotations for nights and weekends, primarily in a secondary on-call capacity.
• Lead the training, onboarding, and documentation process for new service technicians.
• Perform other related duties as assigned.

What You Bring:

• At least 2 years of prior mechanical or tire service experience required.
• Preferred: Certification or degree in automotive or commercial truck repair; prior commercial tire, yard service, or ERS experience.
• Strong mechanical aptitude and understanding of tire/mechanical service operations.
• Proven ability to lead, mentor, and motivate a team of technicians.
• Excellent communication, customer service, and teamwork skills.
• Strong time management and organizational abilities.
• Solid computer skills and familiarity with tire service management systems.
• Valid driver’s license with a clean driving record for the past three years.
• Ability to stand and walk for long periods, lift heavy objects occasionally, and work in varying temperatures and noisy environments.
• Minimal travel required.

What We Offer:

• 401K Plan (100% company match up to 7%)
• Comprehensive health, prescription, dental, and vision insurance after 60 days
• Weekly Pay
• Paid Vacation, within 6 months
• Paid Holidays, eligible Day 1
• Short-term Disability
• Life Insurance, both company-paid and voluntary
• Paid Uniforms
• Professional development and learning opportunities

Easily Apply

Apply online at www.bauerbuilt.com or stop in at our location for an application

About Us

Founded in 1944 and headquartered in Durand, Wisconsin, Bauer Built, Inc. is a leader in distribution and service of tires for the commercial, passenger and off-road markets. Over the last 80+ years, we’ve grown from a small oil delivery company to a Midwestern powerhouse provider for commercial trucks tires and service, operating in service centers and manufacturing plants across ten states in the Midwest.