Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and peoplewho identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you.
Build a rewarding career with an organisation that truly puts people first!
SCHADS Level 6B ($53.84-$56.22 ph) + Super + Salary packaging benefits
Full time opportunity based in Katoomba NSW
About the opportunity
As a Service Integration Lead, you’ll be at the forefront of delivering high-quality, person-centred services in your local community through the Carer Gateway program. You’ll lead multidisciplinary teams, build strong community partnerships, and embed community development strategies that reflect the unique needs of your region.
You’ll work closely with Counsellors, Coaches, Peer Support Facilitators, and Carer Hub Navigators to ensure services are inclusive, trauma-informed, and culturally safe.
A core focus of this role is to lead and embed community development strategies that strengthen local capacity, build collaborative partnerships, and ensure Wellways services are responsive, inclusive, and connected to the community’s unique needs. This role requires strong leadership, communication and problem-solving skills, as well as a deep understanding of the local community and relational model of care.
This role offers a hybrid arrangement of 1 day WFH and 4 days in the office.
To be successful in this role, you will need:
Tertiary Qualifications in a social science or related discipline or equivalent experience
Demonstrated experience working within the specified local community in at least one of the Caring, Mental Health, Community, Disability or Health Sciences Sectors
A minimum of 2 years’ leadership experience
Available to participate in ‘out of hours’ activities as required
An understanding and experience of delivering services to families and carers, mental health issues, rehabilitation practices, disability services and the impact of mental health issues and disability on service users, their families, carers and the community
Right to work within Australia
Current valid Driver’s Licence and the ability to undertake some travel
NDIS Worker Orientation Module Certificate (free online course)
Satisfactory National Police Records Check
NDIS Worker Screening Check
Working with Children's Check (Employee/Paid)
What we offer
Purpose-Driven Culture: Immerse yourself in a culture where passion meets purpose. Here, you can thrive while making a genuine difference. We hold respect for every individual close to our hearts, and we cherish the unique contributions that each person brings to the table.
Equitable and Inclusive Work Environment: We take pride in fostering a workplace that's not just diverse, but also equitable and socially inclusive. We value the rich tapestry of backgrounds, experiences, and perspectives that our team members bring, and we actively promote an atmosphere of inclusion and belonging.
Salary Packaging: Enhance your financial well-being with our salary packaging option, which lets you allocate up to $15,899 of your salary for specific expenses before taxes kick in. This means more financial flexibility for you to allocate funds toward things like rent, mortgage payments, or car leasing.
Meal and Entertainment Allowance: Indulge in the joys of life with our meal and entertainment allowance, available through salary packaging. You can enjoy up to $2,650 per annum to savor delightful meals and experiences with your loved ones, all while saving on taxes.
Employee Assistance Program: We understand that life comes with its challenges, and your well-being is important to us. As part of our commitment to your holistic health, you and your family have access to our Employee Assistance Program. It's a supportive resource designed to help you navigate life's ups and downs with confidence and resilience.
Join us, and not only will you find a fulfilling career, but you'll also discover a host of benefits that enrich your personal and professional life. We're not just offering a job; we're inviting you to be a part of an inclusive, supportive, and purpose-driven community where your well-being and success matter most. Your journey towards a better future starts here.
Why us?
Wellways are a team of approximately 2000 staff and 150 volunteers across 93 sites providing a range of programs, services and supports to people right across Queensland, New South Wales, Australian Capital Territory, Victoria and Tasmania. We remain committed to our mission, of creating inclusive communities where everyone can imagine and achieve their hopes and potential; and we are always on the look-out for like-minded people who would like to be a part of this.
For a confidential discussion about the role, please contact Louise Faulkner at Lfaulkner@wellways.org
Ready to Apply? Please apply by including an up-to-date CV and a Cover Letter addressing the following criteria:
Vision for Integrated Service Delivery in your local community
Share your understanding of integrated care and how you would bring together services, stakeholders, and systems to support carers holistically in your specific local region.
Strategy to Impact: Delivering on KPIs with Heart
Tell us how you’ve balanced strategic planning, operational delivery, and human-centred outcomes in previous roles.
Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment.
If you’d like to know more about our reconciliation commitment, click here Reconciliation | Wellways
Play a pivotal role in fostering seamless collaboration and coordination of services for Carers as a Service Integration Lead.
We’re passionate about our work, which is enjoyable, challenging and rewardingAll ofourteams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.
This is your opportunity to join a values based, growing, innovative and nationally recognised organisation with over 2,000 staff members across 93 sites.
Please select "Apply" below to complete your application.
14/06/2026
Wellways Australia is a leading national mental health and disability support organisation with services in Queensland, ACT, NSW, Victoria and Tasmania.
We work with a diverse range of people, their families and carers to identify needs and goals to build good lives in the community This includes creating a home, getting a job and building meaningful relationships.
We also deliver services to people with multiple, complex needs and often do this in partnership with clinical services, health support agencies and government.
Our services are informed by current evidence on mental health, rehabilitation and community inclusion, together with an understanding of people’s lived experience – what works for them.
We are a registered NDIS service provider. Our knowledgeable staff have the right community connections. We offer: support co-ordination, group based activities, assistance to access community, skills development, assistance with household tasks and personal care, housing and tenancy, help with budgeting and travel training.
Many of our staff draw from their own experience of mental health issues to provide peer support in services, education courses, advocacy workshops and our advice and referral Helpline.
Our commitment to advocacy is central. We consult with consumers, carers, government and local business to ensure people have better opportunities to get well, stay well and fully participate in the community without stigma.
For information visit wellways.org or contact us on 1300 111 400.
Advice and referral information is also available. Call our Helpline on 1300 111 500.
