Product Director - Service Intelligence
Location Flexible (UK-based, with regular travel to customer sites and Fujitsu offices as required) Work Your Way is our approach to flexible working – this is available from day 1 of joining.
Our purpose is to make the world more sustainable by building trust in society through innovation. As a Product Director you will contribute to this by transforming our engagement with a key client, in the Retail and Hospitality sector, by proactively identifying and delivering high-value digital solutions that embed Fujitsu as an indispensable strategic partner.
Your role is accountable for driving the strategic evolution of the customer account, shifting our engagement model from reactive support to proactive value creation. You will define and own the comprehensive product roadmap for our core Service Intelligence platforms (ServiceNow, Aternity, CMDB), translating client vision into actionable plans and developing compelling business cases to unlock significant commercial value and ROI. Key to this will be your expert client and stakeholder management, fostering adoption of our digital solutions, and leading the prioritisation of all strategic demand to deliver demonstrable business outcomes and transformational change.
Your transferable skills and experience:
Strategic Product & Roadmap Leadership: Proven ability to define comprehensive product roadmaps and translate strategic vision into actionable plans.
Commercial Acumen & Value Realisation: Demonstrated experience in developing strong business cases, identifying revenue opportunities, and proving ROI for technology investments.
Influential Client & Stakeholder Management: Exceptional capability in communication, influence, and relationship-building with senior client leadership.
Digital Platform Adoption & Evangelism: Track record of driving successful adoption and advocating for complex digital platforms and services.
Transformational Outcome Delivery: Expertise in leveraging technology to achieve measurable business outcomes and optimise processes.
Leadership, Prioritisation & Change Management: Ability to lead cross-functional teams, manage complex backlogs, and drive strategic change through effective prioritisation.
Please note It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in driving strategic change, commercial value creation, advanced platform adoption this could be the next opportunity for you.
Your benefits
Recruitment process
The recruitment process consists of two stages of interviews.
We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email EMEIArecruitment@fujitsu.com if you would like to apply through the Disability Confident Interview Scheme.
Achieve together
We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.
We are people centric: Our work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.
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Fujitsu is a global leader in digital services that transform organizations and the world around us. We aim to make the world more sustainable by building trust in society through innovation.
