Service Hub Team Manager
Wilson Parking (part of Wilson Group) is Australia's leading parking operator, managing the nation's largest parking portfolio. With industry-leading technology, award-winning customer service and a strong commitment to innovation, we support millions of parking customers across Australia.
Our culture remains true to its origins as a family business, where we invest in our people, encourage career growth and foster an inclusive and collaborative workplace.
Why Choose Us?
This is not a role for someone still finding their feet
The Service Hub is Wilson Parking’s centralised operations team — built to consolidate national product administration and operational admin activity into a single offshore-led function. It’s part of a deliberate labour optimisation strategy, and it’s already live. What it needs now is the right person to lead it forward.
We’re looking for an experienced operator who has done this before. Someone who knows what it takes to build a team from the ground up, manage people across geographies, design processes that actually hold up under pressure, and manage internal stakeholders who don’t always make it easy. This is not a learning role. It’s a role for someone ready to take full ownership and run.
You’ll manage a team of Service Hub Agents based in Manila, Philippines — not just overseeing them but building the operating rhythm, coaching culture, performance standards, and accountability framework. You’ve managed an offshore team before, and you understand the difference between managing people remotely and actually leading them.
The Service Hub covers a broad and diverse task set — from rate management and system administration through to compliance documentation, reporting, and procurement. Many of these processes need to be built properly: documented, owned, and repeatable. If you need processes handed to you, this isn’t the right role. If you build them, it is.
The team’s scope will grow. New tasks will come in from across the business and you’ll assess, onboard, document, and operationalise them — working out what the team should be doing, how, who owns it, and how we measure it. Then making sure it gets done to standard.
You’ll be dealing with AU-based stakeholders across Operations, Finance, Pricing, Channels, and more. Some are straightforward. Some are not. Some will send requests that are out of scope, unreasonable, or simply not something the team should be doing. You’ll manage those conversations professionally, push back where it’s warranted, and hold the line without burning relationships. This requires experience — you can’t learn this one on the job.
Your manager is AU-based with a broad remit. You won’t be micromanaged. You’ll be expected to surface the right things at the right time, manage day-to-day operations without needing constant direction, and bring solutions rather than problems. If you thrive with autonomy, this role will suit you.
Apply now and join Australia's leading parking operator, where you'll have the opportunity to make a lasting impact on a national scale while shaping the future of Technical Field Services across Wilson Parking Australia.
At Wilson, we are committed to building a workforce that reflects the communities we serve. We welcome applications from people of all backgrounds and are committed to supporting Aboriginal and Torres Strait Islander peoples through meaningful employment and career opportunities. We foster an inclusive culture where innovation, collaboration and diversity are valued and celebrated.
As Australia’s leading parking provider, Wilson Parking delivers a better experience for everyone.
Driven by customer focus, innovation and industry-leading services, we deliver high-quality car parks – for our customers, landlords, and their tenants.
The Wilson Parking App delivers more value and greater convenience so our customers can do more with their day, while Shuffle enhances the corporate parking experience – all delivered with exceptional customer care.
And by harnessing our expertise, we deliver market-leading car park management solutions, forming trusted partnerships with our landlords and building brand trust with all our customers.
Learn more at www.wilsonparking.com.au
