L0820 Atlantic Coast Honda
What You'll Do
Intercepts all incoming calls and determines whether the person being called should be interrupted.
Communicate with callers in a professional, friendly and efficient manner, striving to minimize the answering time and the time they are put on hold.
Take thorough messages, including the caller’s first and last name, company name if applicable, time, and the message.
Communicate messages to the appropriate parties in a timely manner.
Provide very basic information to callers who have general inquiries.
Serve as service center greeter (i.e. when customer is not met by a Service Advisor and direct to appropriate persons as necessary.
Update and distribute company telephone roster when necessary.
Maintain Phone log daily.
Maintain customer name file daily.
File repair orders daily.
Special projects as assigned.
What You'll Bring
Strong attention to detail
Sense of urgency
Excellent communication
Previous experience as a Greeter or in a related position preferred.
Must speak clearly on the telephone and convey an image of professionalism and competence to callers.
Must be able to convey messages to employees clearly and quickly.
Professional personal appearance.
Typing and 10 key operation by touch, computer friendly.
Acceptable driving record and a valid driver's license in your state of residence
We offer best in class industry benefits:
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Our story began humbly in 1946, with the opening of a Chrysler-Plymouth-Dodge store across from Lithia Springs Park in Ashland, Oregon. Fifty years later, in 1996, after opening a few additional stores and training a talented team of leaders, our CEO decided the best way to give new opportunities to this incredible team was to join the public stock exchange. That’s when our mission of “Growth Powered by People” took off.
Today, Lithia & Driveway is one of the nation’s fastest-growing automotive retailers and listed as 124 on the Fortune 500 (NYSE: LAD). We own more than 300 stores supporting over 50 automotive brands and provide job opportunities for more than 27,000 people.
As Lithia & Driveway continues to grow, our success is fueled by the collective efforts, skills, and contributions of our people. We stand by our core values of taking personal ownership, improving constantly, earning customers for life and having fun in the process.
Our high-performance culture keeps one focus in mind, making the customer experience better, as we aim to meet customers wherever, whenever, and however they desire.
We offer a variety of opportunities across our hundreds of stores in the US, UK, and Canada; our Driveway, GreenCars, Driveway Finance Corporation brands as well as our home office. With positions in Sales, Service, Corporate, and Finance, we believe you’ll roll into the perfect spot at Lithia & Driveway. Join us as we continue to innovate and exceed our potential and our customers’ expectations.
Lithia & Driveway is an equal opportunity employer that is committed to inclusion and diversity.
