Job Description

Level: Experienced
Job Location: Richfield, OH - Richfield, OH 44286
Position Type: Full TimeEducation
Level: High School
Job Shift: DayCSM Kenworth in Richfield is seeking a talented individual to join our team as Service Foreman - Lead Diesel Technician/Mechanic role. The ideal candidate will have a minimum of 5 years heavy duty truck experience and is mechanically inclined. Excellent benefits offered.  This is a great opportunity to join a high performing team within a growing and successful dealer group!
Responsibilities:
- Ensure that all service phone calls are handled professionally and expediently
- Coordinates service shop workflow by effective coordination with Service Leadman and assignment of jobs to technicians
- Supervises all assigned service technicians
- Coordinates department activities between service department, parts department and service customer
- Facilitates effective communication between internal and external customers, vendors and business contacts
Primary Duties:
- Assesses incoming service department jobs, makes initial repair diagnosis and creates customer repair orders following company procedures to include obtaining customer signature on form
- Updates and closes computerized customer repair orders while ensuring all service department activities were accounted for and properly documented on the order
- Manages available billing hours by planning and effectively delegating workload to qualified and available service technicians
- Provides leadership and demonstrate sound industry knowledge while serving as a technical resource for service technician staff
- Shows a heightened commitment to the success of the service department by demonstrating and assuring high standards for quality, safety and customer concerns
- Evaluates all work in progress to ensure repairs are proceeding in a timely fashion and completed with a high degree of accuracy
- Informs service writer and various other service personnel of delays in work performance, necessary repair order extensions and additional service requirements
- Establishes and ensures adherence to maintenance schedule for service facility and shop equipment
- Communicates with customers regarding the scheduling of appointment, status of their repairs, parts availability and work in progress
- Assists service technicians in the service shop as needed
- Ensures an adequate resource inventory is available for technicians to include oil, grease, shop supplies, cleaning equipment and materials

QualificationsRequirements
- Formal technical school graduate certificate/degree (or equivalent work experience)
- Minimum of 5 years heavy duty truck or related industry experience to include processing repair orders, diagnosis, repair and maintenance of service jobs and customer service
- Effective written and verbal communication skills
- Ability to obtain a Commercial Driver's License (CDL)
- Familiarity with both DOS and Windows based computer programs
- Demonstrated working knowledge of warranty guidelines, claim procedures and company policies
- Ability to supervise employees and delegate work in a manner that best utilizes shop resources and technician abilities
- The ability to work under pressure while prioritizing and processing several tasks simultaneously
- Ability to work a 8 - 10 hour shift, with extended hours as needed, while standing, reaching, crawling, stooping, bending and lifting up to 75 lbs on a regular basis