Job Description

Interface with clients, both job-site and home-site related. Represent Toro Aluminum as field staff bearing the Toro Aluminum brand and maintain a professional image and demeanor.
DIRECT AND INDIRECT REPORTS
6 Service Technician(s)

WORKING HOURS Tuesday - Saturday 6:30am – 3:30pm

MAJOR RESPONSIBILITIES / ACCOUNTABILITIES
Management/Supervision/Leadership:
• Supervise the work of a small team of Service Technicians ensuring work is scheduled, planned and executed to a high standard reporting any concerns to management.
• Ensure that staff have the needed tools, equipment/resources and information to complete their jobs successfully.

Health & Safety:
• Ensure health and safety standards of self and others are always adhered to working in compliance with the Health & Safety Act and regulations including using any equipment, protective devices or clothing required.
• Maintain safety, cleanliness, tidiness, and order whilst on job sites.
• Report any known workplace hazards or violations of the Act immediately.

Technical / Function-Specific:
• Act as the main point of contact for key customers, e.g. homeowners and contracting personnel and ensure a positive service provision is provided at all times.
• Schedule work tasks effectively so that planned activities are completed on time and in line with service deliverables.
• Ensure vehicles and equipment are regularly serviced to minimize risk and ensure service continuity. Restock materials/supplies/equipment where necessary.
• Liaise with internal management providing regular updates and reports in line with daily/weekly requirements.
• Uphold service policies and procedures by giving 110% effort toward the scope outlined.
• Disposal of recycling or waste when required.

Internal / External Customer Service:
• Liaises with internal and external stakeholders representing the business projecting a positive, and professional demeanor always.

Administration:
• Complete necessary paperwork relating to the job including: time sheets, reports, marking up drawings and floorplans, service inventory, and orders, etc.
QUALIFICATIONS:
• Class 5 Driver’s License required.
• High school diploma.
• Experience in the construction industry is required. Window experience is considered an asset.
• Experience using various power tools.
• Experience and ability to work at heights.

SKILLS / COMPETENCIES REQUIRED TO SUCCESSFULLY EXECUTE THE ABOVE RESPONSIBILITIES
• Able to lift up to 50lbs.
• Excellent communication skills (verbal and written).
• Ability to work flexible hours.
• Swing stage and suspended access certification is an asset.
• The candidate must be punctual and reliable as this is a fast-paced work environment with many on-going commitments with our clients.
• Problem solving skills: Is resourceful and can offer positive solutions under pressure.
Compensation: $30.00 - $50.00 per hour