Job Description

SERVICE FOREMAN/Lead Technician

Reports To: Service Manager

The primary function of the Service Shop Foreman is to supervise service technicians and ensure the productive use of the shop space and equipment. The primary focus is to increase our customer uptime, reduce dwell time, and ensure quality repairs.

Key Responsibilities

Responsibilities for the position on a daily, weekly, or annual basis.

• Assigns repair orders, plans, and controls the distribution of work.
• Supervises repair performance and assists technicians in performing problem repairs.
• Informs service writer of delays in work performance, necessary repair order extensions, and additional service needs.
• Ensures high efficiency of productive employees, analyzes reasons for comebacks.
• Maintains the inventory of tools and equipment. Submits proposals for the purchase of new tools and equipment to the Service Manager.
• Orders and maintains an adequate inventory of oil, grease, shop supplies, cleaning equipment, and material.
• Establishes and ensures adherence to the maintenance schedule for service facility and shop equipment.
• Supervises and trains technicians and other shop personnel.
• Establishes and monitors on-the-job training programs for all productive service employees.
• See that a proper library of manuals, service bulletins, instructions, and references for technicians, equipment, and service operations is maintained and properly used.
• Keeps abreast of shop methods, tools, and techniques.
• Makes recommendations regarding the employment of shop personnel.
• Performs service writing and warranty administration details as appropriate.
• Other duties as assigned by the Service Manager.

Business Skills

The individual has demonstrated a strong set of business skills listed below

• Employee Development/Coaching - Facilitating, supporting, and contributing to the professional growth of others
• Decision Making - Analyzing all aspects of a situation to make consistently sound and timely decisions
• Planning and Organizing - Establishing courses of action to ensure that work is completed effectively
• Project Management - Identifying and overseeing all resources, tasks, systems, and people to obtain results
• Resiliency - Quickly recovering from adversity
• Teamwork - Cooperating with others to meet objectives
• Interpersonal Skills - Effectively communicating, building rapport, and relating well to all kinds of people
• Customer Focus - Anticipating, meeting, and/or exceeding customer needs, wants, and expectations

Behaviors

The candidate needs to have the following behaviors for superior job performance.

• Interaction - The job requires frequent communication and engagement with others.
• People-Oriented - The job requires building rapport with a wide range of individuals.
• Customer-Oriented: The job requires identifying and meeting customer expectations.
• Versatile - The job requires adapting to a range of situations with ease.
• Frequent Change - The job requires rapid task-switching.
• Urgency - The job requires decisiveness, quick response, and fast action.
• Persistence - The job requires finishing tasks despite challenges or resistance.
• Following Policy - The job requires adhering to rules, regulations, or existing methods.
• Consistent - The job requires predictable performance in repetitive situations.

Requirements

Qualifications

To perform this job successfully, an individual should know basic Computer skills and Repair Order Processing Software.

• Heavy Duty Truck / Bus Repair Experience
• Certificates, Licenses, Registrations
• Position requires a valid drivers license and the ability to operate motor vehicles. All drivers must maintain a safe driving record.
• Current Commercial Driver's License is preferred but not required.
• Working hours: The individual may be required to work varied shifts, including evenings, weekends, or extended hours based on the repair shop's operational needs. They may also need to be available for on-call or emergency situations.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. These physical requirements ensure that candidates understand the physical demands of the role and can effectively fulfill their responsibilities as an individual working in a Heavy Duty Diesel Truck Repair Shop.

• Mobility: The individual should be capable of moving around the repair shop, including walking, standing, and potentially bending or kneeling to inspect vehicles or equipment.
• Vision: Good eyesight and visual acuity are important for the individual to oversee repairs, inspect components, read technical manuals, and ensure quality control.
• Hearing: The individual should have good hearing to communicate effectively with technicians, customers, and vendors, and to be aware of any audible warnings or signals in the repair shop.
• Manual dexterity: A certain level of manual dexterity is required for the individual to handle paperwork, use computer systems, and potentially assist technicians with tasks such as parts ordering or equipment setup.
• Lifting: While heavy lifting may not be the primary responsibility of the individual, the ability to occasionally lift and move objects such as tools, equipment, or parts may be necessary.

Benefits

Palmer Trucks is a family-owned company with nearly 60 years of success, treating everyone with respect and dignity. Our team is always ready to help you find the best benefits package for you and your family.

Individual, Spouse and Family coverage Multiple Products are affordable and provide value for you and your family.

• Health and Wellness Benefits
• Medical Insurance
• Dental Insurance
• Vision Insurance

Financial stability and Retirement Preparedness:

• Our 401(k) program includes a company match
• Retirement Planning Assistance
• Financial Guidance and Education

Paid Time Off:

• Full-time employees enjoy paid holidays and personal time
• Vacation based on the length of service.

Resources when we face major challenges and life events:

• Company Paid Short-Term Disability Insurance and Life Insurance
• Additional Life Insurance, Hospital Stay, Critical Illness, and other products
• Bereavement Services and Employment Assistance Program
• Mental Health Resources readily accessible and without stigma

Paid Training and Tools Assistance to do the job right.

About Palmer Trucks

Work with a strong organization, summarized below

Palmer Trucks is a full-service Kenworth dealership network serving Ohio, Indiana, Kentucky, and Illinois with a comprehensive package of products and services. As a family-owned business with more than half a century of growth and success, Palmer Trucks has grown into a team of more than 600 individuals. With more than two million trucks on U.S. highways and interstates at any given time, there is a paramount need to keep the industry moving forward – 24 hours a day, 7 days a week.

We remain committed to forming authentic and valuable connections by fulfilling the industry’s unique, time-sensitive needs as a trusted partner. We accomplish this by providing products and services of the highest quality and value – personalized for you.

Because of this philosophy, we develop and nurture long-term, valuable relationships with our partners. The Palmer Trucks team has the utmost privilege and gratitude in doing business, and these core values are what keep customers returning year after year and have kept us – On the Road Since 1965.

Job Posting Information

This position has an immediate start date and will allow for proper notice to the existing employer. Submit your resume with confidence, knowing that all contact with us is completely confidential.

Palmer Trucks is committed to working with individuals with disabilities and providing reasonable accommodations. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact:hr@palmertrucks.com

Palmer Trucks is an Equal Opportunity Employer. All Applicants are considered for employment without regard to race, color, national origin, religion, sex (including pregnancy), age (40 or older), disability, veteran status, or any other legally protected characteristic.

Revised: November 2025