Do you have a strong sense of structure, coordination, and overview? Can you stay calm in a fast-paced environment while ensuring efficient planning and optimization? Do you quickly gain system insight and handle complex processes with ease? Then this could be the role for you.
The Position
As a Service Expert, you will play a key role in dispatching and planning within Service Business Support Nordics. You will work closely with our service technicians across Norway, as well as collaborate with colleagues across the Nordic region. The role also involves customer contact by phone.
Your main responsibility is planning and optimizing service visits. You will need to handle changes continuously and ensure high-quality delivery.
Your tasks will include:
Handling emails from internal stakeholders
Rescheduling in case of technician absence, including customer contact
Managing cancellations and optimizing the planning tool
Order follow-up, including urgent requests
Handling orders with errors
Planning revisit appointments
Planning workshop orders
Managing orders delayed due to spare parts
Reallocating spare parts between orders
Coordinating with Miele Service Partners
Maintaining setup in the planning system (geography and competencies)
Maintaining process documentation in the Knowledge Management System (KMS)
You will also contribute to other back-office tasks and collaborate closely with your Nordic colleagues.
Your Profile
You communicate clearly and collaborate effectively across different functions and levels in the organization. You work in a structured way, take ownership of your tasks, and deliver with high quality.
We expect that you:
Have strong system understanding and learn quickly
Basic geographical knowledge of Norway
Have strong communication skills, both written and verbal
Are solution-oriented and able to handle a high workload
Work independently while also being a team player
Experience with SAP, planning tools, or route planning is an advantage, but not a requirement. You must be proficient in English, which is our corporate language.
We Offer
An independent and varied role in a solid company with good working conditions, a positive work environment, and opportunities for development.
Competitive salary package including pension and insurance schemes.
Normal working hours from 8-16, with 1-2 days per week from 07:30 – 15:30.
Home office opportunities according to company policy after probation period.
Location
Miele AS
Nesbruveien 71
1394 Nesbru, Norway
Application
Please submit your application and CV via the link below no later than 25.05.2026
If you have any questions regarding the position, please contact Supervisor Steven Martinez at: jose.steven.martinez@miele.com
About Miele
Miele produces and sells premium household appliances for both private and professional customers. The brand is globally recognized for reliability and high quality. Miele AS in Norway is part of the Miele Group and delivers a complete product range to both private households and business customers.
Since being founded in 1899 Miele has followed its 'Immer Besser' brand promise.
As the world’s leading manufacturer of premium domestic appliances, we create delightful experiences – not only with regard to the quality of our products, but also in terms of performance, convenience, design and sustainability. For our customers, this means the peace of mind of knowing that choosing Miele is a good decision – and probably the decision of a lifetime.
Our product portfolio includes kitchen appliances such as ovens, steam ovens, refrigerators, coffee machines and dishwashers as well as vacuum cleaners, washing machines and dryers. Dishwashers, washer-extractors and tumble dryers for commercial use as well as washer-disinfectors and sterilisers for use in medical applications augment this line-up.
Miele is a family-run company in the fourth generation with eight production plants in Germany as well as one plant each in Austria, the Czech Republic, China and Romania. The company is represented with its own sales subsidiaries and via importers in almost 100 countries. In the 2020 fiscal year, the Miele Group achieved sales of 4.5 bn, 6.5% more than in 2019. Miele employs around 20,944 people worldwide.
