Job Description

1. Customer Relationship Management:

• Serve as the primary liaison between KSB and dedicated customer, ensuring smooth and

effective communication.

• Develop and maintain strong, long-term relationships with key customer stakeholders.
• Regularly meet with customer representatives to review service performance, address

concerns, and identify opportunities for improvement.

• Ensure KSB's services are aligned with 's specific operational requirements and objectives.

1. Service Delivery and Coordination:

• Oversee the execution of maintenance, commissioning, and alignment services for customers,

ensuring all activities meet quality standards and are completed on time.

• Manage the delivery of standardized service packages and track services through predefined

service IDs to ensure efficiency and traceability.

• Collaborate with internal teams, including technical and operational support, to ensure smooth

service delivery and resource coordination.

1. Business Development and Strategy Execution:

• Identify and pursue opportunities to expand KSB’s service and spare parts business with

customer.

• Work closely with the Mining SupremeServ Senior Manager to implement strategies that

enhance service offerings and customer satisfaction.

• Provide insights into ’s future needs and industry trends to drive proactive service development.

1. Technical Expertise and Support:

• Act as a technical specialist, providing guidance on the operation, maintenance, and

troubleshooting of equipment and systems involved in the customer project.

• Offer technical support to the customer team, addressing complex issues and ensuring that

services are aligned with the latest industry standards and 's operational needs.

• Develop and share technical knowledge and best practices to improve service quality and

operational efficiency.

1. Operational Efficiency:

• Ensure streamlined workflows for all service processes, including order processing, invoicing,

and tracking, through centralized data systems.

• Facilitate faster decision-making by leveraging fixed-price service packages and predefined

offerings.

• Drive continuous improvement in service delivery based on performance analysis and customer

feedback.

1. Compliance and Reporting:

• Ensure that all service activities comply with QHSE (Quality, Health, Safety, Environment)

standards.

• Track and report on service delivery metrics, customer satisfaction, and account performance

to the Mining SupremeServ Senior Manager.

• Maintain accurate documentation of all interactions, agreements, and service records with

customers.

1. Team Collaboration:

• Collaborate with internal departments, including the Mining Service Manager, SupremeServ

Planner, and Workshop teams, to meet ’s service requirements.

• Support the alignment of KSB’s resources and processes with ’s expectations and operational

demands.