Job Description

Work just feels different when you’re centred at the heart of good times. It’s about joining a family of big, iconic brands that bring everyone together to celebrate, connect and socialise. So put a spark back in your day, working in an environment where you will experience growth on tap, and outstanding brands like Stone&Wood, XXXX, Hahn & Hyoketsu.

We’re currently recruiting for one 6-month fixed term opportunity based in our York Street, Sydney office. We’ll also soon be recruiting for multiple 3-month summer positions to support us through our peak period, so if a shorter-term opportunity is more your style, we’d still love to hear from you!

Our team operates Monday to Friday between 8:00am and 6:00pm. To support business needs, you'll need to be available to work either shift and possibly public holidays.

Some of your responsibilities include:

• Managing service interactions through a variety of channels, including phone, email, and marketplace, ensuring exceptional service across all platforms.
• Providing solutions that exceed customer expectations, aiming for first call resolution with every interaction.
• Maintaining accurate and detailed records of customer interactions and transactions.
• Embracing a mindset focused on continuous improvement to enhance our service standards and delight our customers.

What we're looking for:

• A strong focus on customer and consumer satisfaction.
• Excellent communication skills with a knack for making customers feel heard and valued.
• Strong problem-solving abilities to tackle customer concerns with grace and creativity.
• A passion for learning and a willingness to continuously improve your skills.
• An innovative mindset with the ability to think outside the box and improve processes.