Job Description

Service Excellence Unit Administration Officer

1 Full Time Permanent

Based in Cairns

Salary: Wuchopperen Health Service Limited Enterprise Agreement (2023)

Administrative and grade 4

$73,113.57- $80,714.79 per annum

Wuchopperen Health Service

‘A culturally dynamic community where everyone thrives in health and wellbeing’.

Wuchopperen is a Community Controlled Aboriginal Health Organisation providing holistic health care services to the Aboriginal and Torres Strait Islander people of Cairns.

Benefits of working with Wuchopperen:

We provide a positive work culture and a diverse and inclusive environment. Our people matter to us, and we are committed to supporting them:

• Competitive Salary + 12% Super + Salary Sacrifice (up to $15,899 for tax free benefits and $2,650 p/a for entertainment benefits).
• 5 weeks annual leave and 15 days personal leave pro rata.
• Commitment to professional development.
• EAP for employees and family members.

About the role:

The purpose of this role is to provide high quality administrative and coordination support to the Service Excellence Unit (SEU), contributing to the effective operation of key functions including quality improvement, clinical governance, risk management, compliance, policy governance, accreditation and continuous improvement.

The position is responsible for delivering professional administrative services and undertaking a range of support activities such as coordinating meetings and committees, managing correspondence and shared inboxes, maintaining registers and records, preparing reports and documentation, scheduling activities, monitoring action items, and supporting the administration of governance and quality management systems.

The Service Excellence Unit Administration Officer works closely with members of the Service Excellence Unit and maintains regular contact with employees, managers, committees, and other stakeholders across the organisation to support safe, high-quality, and culturally responsive service delivery.

The position is supervised by the Associate Director, Service Excellence Unit and has no supervisory responsibilities.

Key responsibilities:

• Provide comprehensive administrative support to the Service Excellence Unit, ensuring the efficient coordination of activities relating to quality, clinical governance, risk management, compliance, accreditation, policy governance and continuous improvement.
• Coordination and scheduling of SEU meetings, committees and working groups. Including agenda preparation, minute taking, actions register tracking and distribution of documentation within a timely and confident manner.
• Prepare, format, collate and distribute correspondence, reports, presentation, policies, registers and other governance documentation ensuring accuracy, consistency and adherence to organizational standards.
• Maintain governance, quality and compliance records registers including incident management, policy, accreditation, audit, improvement and action tracking systems, ensuring information remains current and accessible.
• Monitory and manage SEU correspondence including shared email inboxes, ensuring timely responses and appropriate escalation where required.
• Provide administrative support for accreditation, audit and compliance activities, including evidence collection, maintaining documentation and assisting with reporting requirements.
• Maintain accurate record keeping in accordance with organizational policies, confidentiality requirements and records management practices.
• Liaise effectively with managers, employees, committees and external stakeholders to facilitate communication, information sharing and the timely completion of governance and quality related activities.
• Work collaboratively with the Service Excellence Unit, and other staff, to ensure effective and efficient service delivery across the organisation.
• Undertake other administrative and coordination duties consistent with the classification and scope of the position, as directed by the Associate Director Service Excellence Unit.
• Participate in organisational and community activities to advance the health and wellbeing of Aboriginal and Torres Strait Islander people.
• Work within Wuchopperen’s Policies and Procedures including the Staff Code of Conduct and the Work Health and Safety requirements and contribute to continuous improvement processes to ensure compliance with relevant standards and safe, effective service delivery.
• Other duties as required, within your skills, experience and capacity.

Core Capabilities:

Assessment of merit for this role will be based on the knowledge, skills and experience, potential for development and personal qualities. The competencies listed below are considered to the most critical for success in this role.

For applicants to be successful in this role, they should demonstrate:

• Demonstrated ability to work independently and in a multi-disciplinary team environment, prioritise and meet deadlines, deal with matters of a sensitive and confidential nature.
• Knowledge and understanding of Aboriginal and Torres Strait Islander societies and cultures from an historical and contemporary perspective, including the ability to communicate effectively and sensitively with Aboriginal and Torres Strait Islander people.
• Experience in the provision of administrative support, general office duties and the use of Microsoft Office products.
• Extensively developed interpersonal and communication skills including the ability to liaise with a range of stakeholders as well as effectively advocate for Aboriginal and Torres Strait Islander people.
• Demonstrated ability to meet and work within the core values and behaviours of Wuchopperen.

Qualifications and experience:

• It is a condition of employment in this role for the employee to be, and remain, vaccinated against measles, mumps, rubella, varicella (chicken pox), pertussis (whooping cough) and hepatitis B
• It is recommended for the employee to be vaccinated against COVID-19.
• Proof of qualifications and current registration is required to be provided prior to the commencement of duty.
• It is a condition of employment that all employees are holders of a current and valid ‘blue card’ or Working with Children Check. This is at your cost. Employment cannot continue or commence if you do not have a ‘blue card’ or if your ‘blue card’ is withdrawn or is disqualified.
• It is a condition of employment for the successful applicant to undergo a Child Safety and Personal History Screening Check conducted by the Department of Families, Seniors, Disability Services and Child Safety. There is no fee for this check. Employment cannot commence or continue for where your application is not approved or is withdrawn.
• Possession of a current CPR certificate or commitment to obtain within the first six weeks of employment is essential.
• Possession of a current Queensland “CA” class driver’s license is essential.
• Commitment to work within the principles of Aboriginal and Torres Strait Islander community control including a willingness to develop the leadership of Aboriginal and Torres Strait Islander staff.
• All employees are responsible for the safety of themselves, students, visitors, volunteers and fellow staff members. Employees must report any hazards or incidents, co-operate in emergency drills, undertake Workplace H&S training as required, and lodge risk assessments for all external and internal risk activities.
• Ability to use Microsoft products and the ability to use or willingness to gain proficiency in the client information management systems.

Requirements:

• Hold a current Blue Card (for suitability to work with children and young people).
• Proof of qualifications is required to be provided prior to the commencement of duty.
• Possess a current driver’s licence.
• A commitment to adhere to Wuchopperen’s policies and procedures.

Applicants who do not address these requirements, will not be considered for shortlisting.

Note: Revised legislation requires applicants to hold a blue card prior to commencement. Refer to Qld Government’s Blue Card Services website for more information.

How to apply:

To be eligible for interview, applicants must submit a cover letter (no more than two pages), addressing the Core Capabilities and an up-to-date Resume including two referees and complete the screening questions provided from Employment Hero.

For more information contact Maya, Associate Director, Service Excellence Unit on 07 4080 1197

Wuchopperen is a Child Safe Organisation and the safety and wellbeing of children is of utmost importance.

Closing date for applications: 5pm on Monday 23rd November 2026