Cooper University Health Care

Service Excellence Advocate

Cooper University Health Care  •  Camden, NJ (Onsite)  •  2 hours ago
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Job Description

About Us

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.

The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals – its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House, Children’s Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with American Recovery Services.

Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for eight years.

More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.

Cooper Norcross Health, a not-for-profit health system, was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org to learn more.

Short Description

The Service Excellence Advocate serves as a key liaison between patients, families, and hospital staff, ensuring that patient care concerns and service issues are promptly addressed. This role focuses on enhancing the patient's experience through proactive engagement, effective problem-solving, and collaboration with clinical and administrative leadership. The Service Excellence Advocate is responsible for resolving patient and family concerns, ensuring that feedback is appropriately acted upon, and fostering a patient-centered environment that aligns with organizational goals.

Experience Required

  • 3-5 years preferred
  • Customer service experience in a hospital setting is preferred

Education Requirements

  • High School Diploma required
  • Bachelors preferred
  • Significant Patient Advisor/Advocate experience may be considered in lieu of a bachelor’s degreePreferred speaks Spanish/ability to translate medical information

License/Certification Requirements

  • Communication – Ability to communicate with patients, visitors and coworkers.
  • Critical thinking/problem solver, complaint management, conflict negotiation, cultural broker, self-motivated, Excellent oral and written communication skills, good listener, professional manner, respectful, service commitment to customers, requiring limited supervision once trained.
  • Ability to function at a high level in a fast paced environment.
  • Moderate ability/Skill with Microsoft 365 (Teams, Outlook, Excel, PowerPoint).
  • Experience with EPIC and RL Feedback module a plus.

Salary Min ($)

USD $29.00

Salary Max ($)

USD $48.00

Cooper University Health Care

About Cooper University Health Care

Cooper University Health Care is the leading academic health system in South Jersey and provides access to primary, specialty, tertiary, and urgent care, all within one complete health system. Cooper has nearly 14,000 team members including 1,600 nurses, more than 1,000 employed physicians representing 95 specialties and subspecialties, and more than 600 advanced practice professionals. Hospitals throughout the region send their most complex and critically ill and injured to Cooper for treatment by our highly skilled experts.

Ranked year after year by U.S. News & World Report as one of the top health systems in the Philadelphia Metro area, Cooper is consistently recognized for its quality, safety, and exceptional patient care.

Cooper has three hospitals: South Jersey’s only Level I trauma center, Cooper University Hospital in Camden, which is the busiest trauma center in the Philadelphia region; Cooper University Hospital Cape Regional in Cape May Court House, and Children’s Regional Hospital at Cooper, which is the only Level II pediatric trauma center in the Delaware Valley. Cooper is also home to a leading cancer center (MD Anderson Cancer Center at Cooper), six urgent care centers, and more than 130 outpatient offices from the Delaware River to the Jersey Shore, including large regional hubs in Camden, Cherry Hill, Moorestown, Voorhees, Willingboro, and Sewell.

Cooper University Health Care is affiliated with – and its physicians make up the faculty of – Cooper Medical School of Rowan University, which is located on the Cooper Health Sciences Campus in Camden, New Jersey. Cooper has a long history in the City of Camden and is playing a leading role in its revitalization.

Industry
Healthcare & Social Services
Company Size
5,001-10,000 employees
Headquarters
Camden, NJ
Year Founded
1887
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