Job Description

About Mindray

At Mindray, we are dedicated to advancing health technology to bring better care to all. As one of the world's leading medical technology companies, we develop innovative solutions that help healthcare professionals improve patient outcomes across a wide range of clinical settings.

About the Role

Are you passionate about healthcare technology and eager to make a meaningful contribution in the medical industry?

We are currently seeking a Field Service Engineer to join our friendly and supportive team based in Norwest, NSW In this role, you’ll be part of a dedicated service team providing high-quality technical support to customers across our medical device portfolio.

Key Responsibilities

• Respond to customer technical enquiries, providing timely and professional on-site and workshop repair services.
• Perform preventative maintenance (PM) services in accordance with service manuals and scheduled timelines.
• Complete new product installations, including all necessary checks and testing.
• Maintain accurate service records and documentation within the CRM system.
• Provide technical support to the Sales and Marketing teams during pre-sales activities.
• Manage your assigned service area, including promoting service contracts and liaising with customers on renewals.
• Ensure proper care, calibration, and management of tools, test equipment, and loaner/parts inventory.
• Share responsibility for after-hours service calls with other engineers on a rotating basis.

About You

• Tertiary qualifications in Biomedical Engineering, or qualifications in Mechanical or Electronics Engineering.
• Previous experience in a hospital or medical device environment is highly regarded.
• Working knowledge of patient monitors, anaesthetic machines, and ultrasound systems is preferred.
• Strong customer service orientation with the ability to build trusted, respectful relationships.
• Effective time management and the ability to prioritise and manage multiple tasks.
• Fast learner with a curious, problem-solving mindset.
• Excellent verbal and written communication skills.
• Team player with strong interpersonal and collaboration skills.
• Willingness to travel as required (valid driver’s licence and own vehicle essential).

What We Offer

• A rewarding role where your work has a direct impact on patient care and hospital operations.
• Long-term career growth with a global leader in healthcare technology.
• Ongoing training and professional development to support your success.
• Competitive remuneration package.
• Free on-site parking at our Norwest office.

Our Commitment to Diversity and Inclusion:

We are dedicated to fostering an inclusive culture where diversity enriches our customer insights and gives us a competitive edge. Our commitment to diversity and inclusion extends wholeheartedly to all candidates. We warmly welcome applicants from diverse backgrounds, including those from First Nations communities. We firmly believe that a diverse workforce not only reflects the communities we serve but also brings unique experiences and perspectives that drive innovation and excellence in everything we do.