Job Description

Industrial Scientific is seeking a Service Engineer to be based at its Manchester service centre in Wilmslow (Manchester).
The position holder will be responsible for the hands-on delivery of service operations for customers across the United Kingdom and Ireland, and for providing English-language technical support to customers across Europe. The role is an individual contributor position focused on the operational execution of repair, fulfilment and technical support activities within the UK & Ireland service centre.

Key Responsibilities

1. Customer-Owned Repairs (CRO)-Execute end-to-end repair activities, including intake, assessment, quotation, repair, testing, and return logistics.
2. iNet Fulfilment Operations-Perform daily iNet alert monitoring, customer follow-up, and exchange management, including dispatch and refurbishment of instruments.
3. Customer Technical Support-Provide timely technical support across hardware and software to customers in the UK, Ireland, and Europe (English language).
4. Service Operations & Case Management-Manage service activities through Salesforce, including case logging, follow-up, backlog tracking, and escalation support.
5. Rental, Demo & Logistics Execution-Configure and dispatch Rental, Demo, and Trial equipment, and manage shipping in compliance with SOPs and IATA regulations.
6. Inventory & Service Centre Operations-Maintain inventory, spare parts, and pool stock readiness, and support continuous improvement and safe operation of the service centre.
7. Drive continuous improvement within the service centre and maintain a safe, organised working environment. Act as an escalation point for regional and global teams requiring technical or on-site support. Produce weekly and monthly operational reports (iNet, Rental, CRO).
   

Key Requirements

• Strong technical knowledge of gas detection systems
• Excellent troubleshooting and problem-solving skills
• Customer-focused with strong communication skills
• Experience with Salesforce and service operations tools
• Knowledge of shipping compliance (IATA preferred)
• Ability to manage multiple priorities in a fast-paced environment

Working Arrangements
Based at the Manchester service centre (Wilmslow), with occasional travel across the UK and Ireland for customer support, and periodic short-duration travel to European sites for meeting/training/field service or cross-site collaboration.

Fortive Corporation Overview

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Industrial Scientific

Industrial Scientific designs and manufactures gas detection products and solutions that protect workers from hazardous conditions around the world. Since our beginnings in 1985, we have pioneered numerous technologies, including the first 3-gas detector, 6-gas detector, wireless gas detector, and even the first gas detector to be included on a NASA space shuttle.Today, we continue to innovate and expand our hardware and software offerings to equip the connected workers of the future. Our latest solutions make it possible to see and respond to hazards in real time, bringing us one step closer to our vision of ending death on the job by 2050.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

Bonus or Equity
This position is also eligible for bonus as part of the total compensation package.