What you’ll do:

• Promotes product sales to existing customers and identifies potential new customers.
• Develops proposals, assesses customer needs in order to recommend appropriate products/services.
• Provides technical support to clients before/after the sale of the product, troubleshoots technical problems.
• May provide technical training to customers staff. Recommends product improvements to design staff in response to customer feedback.
• Be responsible for EPMS (Electrical Power Monitoring System) technical support. This includes project implementation, testing and commissioning, technical applications, technical fault analysis and
• Provide solving, conducting technical training to internal and external Field Engineers and bizSAFE compliance and practice.
• Responsible for technical and administrative support activities including network equipment installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etc.
• Ensures adequate records and systems are maintained. Maintains communication with R&D Engineers and Specialists in resolving technical problems and/or bringing problems to the R&D department’s attention.
• Responsible for specific service contract/s as the single point of contact interfacing into customer organization, while working with sales prime to drive addition sales in those specific service contract/s (including 24x7) and provide services quote when required.
• Accountable to customer relationship to deliver best in class services delivered to drive service quality to new height.
• Responsible for timely, professional, accurate and service oriented response to all technical enquires.
• Identify and isolates equipment start-up malfunctions and takes corrective action.
• Conduct On-The-Job Training for customer personnel and possibly dealers in equipment operation and maintenance responsibilities and mentor to all OJT.
• Represents the company in a customer support role and is responsible for customer's satisfaction with equipment and servicing.
• To be committed & responsible for Quality Management System (QMS) / Environment Health & Safety (EHS):
  a. Implement the process approach and risk-based thinking
  b. Provide the necessary support to fully implement and sustain the QMS / EHS
  c. Communicating to the organization the importance of conforming to QMS / EHS requirements
  d. Ensuring the QMS / EHS meets its goals
  e. Engage, direct, and support individuals contributing to the QMS /EHS
  f. Create a culture of continuous improvement

Qualifications:

• Bachelor's Degree, Software background or equivalent level.
• Experience of any of the following 1) to 3) for a period of 3 years or more, better for EPMS or SCADA products.
• Field support (network construction, network equipment Installation, support and system start-up, test).
• Service support (after-sales service, troubleshooting, etc.).
• Large-scale Monitoring System or network construction (Data center, IT monitoring system, electrical device monitoring system, etc.).