Job Description

Would you like to join the leading international intergovernmental organization?

As a Service Engineer (Early Engagement) , you will operate at the critical front-end of the service lifecycle—bridging the gap between customer needs and technical delivery. This is a strategic, multi-disciplinary role that combines requirements engineering, systems development management, and integration oversight to ensure that new capabilities are designed, built, and transitioned effectively into operational service.

Responsibilities:

Requirements definition and management

• Defines and manages scoping, requirements definition and prioritisation activities for initiatives of medium size and complexity.

• Contributes to selecting the requirements approach.

• Facilitates input from stakeholders, provides constructive challenge and enables effective prioritisation of requirements.

• Establishes requirements base-lines, obtains formal agreement to requirements, and ensures traceability to source.

Systems development management

• Plans and drives systems development projects which support the organisation's objectives and plans.

• Selects, adopts and adapts appropriate systems development methods, tools and techniques.

• Ensures that stakeholders are aware of required resources and that they are made available.

• Facilitates availability and optimum utilisation of resources.

• Monitors and reports on the progress of development projects.

• Ensures projects are carried out in accordance with agreed architectures, standards, methods and tools and addresses security and privacy requirements.

• Develops road maps to communicate future development activity.

Systems integration and build

• Provides technical expertise to enable the configuration of system components and equipment for systems testing.

• Collaborates with technical teams to develop and agree system integration plans and report on progress.

• Defines complex/new integration builds.

• Ensures that integration test environments are correctly configured.

• Designs, performs and reports results of tests of the integration build.

• Identifies and documents system integration components for recording in the configuration management system.

• Recommends and implements improvements to processes and tools.

Additional duties for this post:

• Collaborate with, and facilitate internal and external communication to fully document business needs and indicate solutions if required.

• Support the creation of requirements that meet the strategic needs of the business.

• Take responsibility for understanding client requirements, collecting data, supporting the analysis and problem resolution.

• Support coherence, standardization effort, assure quality of products and alignment across the systems in the use of the optimal technologies, leading to faster implementation and reduced cost of maintenance.

• Contribute to the early Solution Architecting team activities related to customer support to upcoming requirements.

• Act as the interface to the CTO Early Engagement to allow the smooth transition of customer requirements to the NIMSC Project teams.

• Maintain active link NIMSC customers.

• Promote and enforce outsourcing of commodity services.

• Promote transition from assets to services.

Qualifications & Experience:

• A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 2 years post-related experience. Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post.

• Experience with drafting ICT design and/or software development and planning of system and software delivery for large C4ISR projects

• Experience in identifying and assessing new and emerging technologies and their adoption into larger systems

• Experience in developing technology roadmaps taking into account emerging technology solutions.

• Experience managing relationships with technical stakeholders (internal and external)

• Proven ability to apply analytical and systems thinking to complex problems.

• Proven ability to moderate technical design related discussions with multi-disciplinary teams.

• Proven experience with presenting complex technical concepts to a diverse audience and at times non-technical audience.

• Proven ability in process analysis, and design techniques, including needs assessment, specification development, planning and gap analysis

• Knowledge in The Open Group TOGAF, ArchiMate, ITIL, COBIT, CISSP, or equivalent

• Knowledge and experience with Military C4ISR systems requirement capture, analysis and specifications.

If you've read the description and feel this role is a great match, we'd love to hear from you! Click "Apply for this job" to be directed to a brief questionnaire. It should only take a few moments to complete, and we'll be in touch promptly if your experience aligns with our needs.