Job Description

About this Role

Entry-level Service Engineering professional responsible for developing product knowledge, maintaining effective communication with field team members, performing basic diagnostic procedures and conducting analysis to help resolve design/system related issues.

Will cover US and Canada

Key Responsibilities

• Manages and maintains effective communication with field team members to understand individual support requirements.
• Develops knowledge of products.
• Performs basic diagnostic procedures and partners with repair technicians to resolve problems.
• Analyzes information to help resolve design/system related problems.
• May repair, install or design equipment, tools and products.

Required Qualifications

• High School Diploma or GED
• 2+ years of experience in the HVAC industry in a technical support role.
• 1+ years of experience with the Microsoft Office Suite
• Ability to pass an MVR with a Clean and valid driver’s license

Preferred Qualifications

• Bachelor’s Degree from a recognized college or university in Mechanical Engineering, Electrical Engineering, Construction Management, or building HVAC.
• Strong problem solving and planning skills.
• Ability to read and understand scope of work.
• Exceptional written and verbal communication skills.
• Experience in dealing with a number of simultaneous challenges, requiring knowledge of many different disciplines.
• A true team player who has the customer’s best interests first and foremost