• Responsible for installation, maintenance and repair for ZEISS IQS products to meet the requirements from our customers
• Demonstrate customer service skills and knowledge with a high level of passion and dedication utilizing mechanical and electronic aptitude
• Solution orientation with ability to work independently in a high pressure, fast paced and innovative environment
• Provide timely response to all requests from both internal and external customers
Main tasks:
• Work and perform in compliance with company’s regulation and request
• Provide customer service in fields such as installation, maintenance activities and repairs on site as well as remote
• Develop and maintain relationships with customers to achieve the highest possible levels of customer satisfaction
• Provide documents for activities performed utilizing the required format, such as service report, calibration report, etc.
• Perform necessary administrative paperwork in complete and accurate manner
• Perform other related duties and responsibilities as assigned
Education:
• College or above degree in industry technology relevant. Major in mechanical, electrical or electronic engineering is preferred.
Experience:
• 3+ years of relevant field service working experience, focus on installing, troubleshooting industrial electronics, machines or X-ray systems
• Previous Coordinate Measuring Machine/ X-ray system installation and troubleshooting experience is preferred however not required
• Experience in the field of remote services and practical implementation of the required remote tools
Other skills:
• Proven ability to work with high flexibility and adaptability to changing priorities
• Be able to function independently, be self-motivated and yet be part of a team
• Creativity, organization and proven team player
• Affinity towards digital technologies
• Good command of written and spoken English
• Experience in computer knowledge with hardware, software and operating system
• Willingness to travel domestic to support national service projects
Your ZEISS Recruiting Team
ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. In the previous fiscal year, the ZEISS Group generated annual revenue around 11 billion euros in its four segments Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets (30 September 2024).
With over 46,000 employees, ZEISS is active globally in around 50 countries with more than 60 sales and service locations, around 40 research and development facilities, and 35 production facilities worldwide (30 September 2024). Founded in 1846 in Jena, the company is headquartered in Oberkochen, Germany. The Carl Zeiss Foundation, one of the largest foundations in Germany committed to the promotion of science, is the sole owner of the holding company, Carl Zeiss AG.
Data privacy: www.zeiss.com/data-protection
Imprint: http://zeiss.com/publisher
This is ZEISS's official LinkedIn account. It follows the ZEISS Netiquette: www.zeiss.com/netiquette
