Job Description

：

• Coordinate an online technical support which supports the sales organization.
• Administrate support cases – log and follow up.
• Diagnoses and resolves issues.
• Research questions using available information resources.
• Troubleshoot problems and advise on the appropriate action.
• Identify and escalate situations requiring urgent attention.

• Redirect problems to correct resource.
• Independently complete some equipment maintenance, repair and adjustment under the guidance of documents or senior engineers
• Have simple communication and reports with the foreign team, and look up the accessory manual to support the sales team
• Ensure that all work procedures (utilizing the tools provided), are carried out according to safety standards.
• Basic customer communication – can explain basic operating procedures and refer to responsible/relevant person.
• Give feedback to line manager/team leader with regards to equipment maintenance and service challenges.

Requirement：

• Majors in mechanical or automation fields college or above
• Have more than 3 years of working experience in mining industry
• Basic knowledge of the mining environment and application of equipment.
• Basic proficiency in schematics reading
• CET-4 or above; Have the ability of simple oral communication
• Good application skills in office software(word, excel, pdf,ppt,outlook,powerBi)
• Driver's license
• Good at communication, cheerful personality, strong learning ability and a strong sense of teamwork
• Be able to adapt to frequent business trips and underground work
• Be able to accept overseas work arrangements