Job Description

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.

Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.

Please visit www.bruker.com.

Bruker Nano Surfaces and Metrology solutions include atomic force microscopy instrumentation (AFM) and non-contact nanometer resolution solution topography through white light interferometry and stylus profilometry. In addition, the division manufacturers and markets automated X-ray metrology, automated AFM defect-detection and photomask repair and cleaning equipment for semiconductor process control.

Responsibilities

As a Service Engineer, you will be responsible for:

• Install and qualify BNSM standard and specialized instrument, upgrade, and/or accessory including but not limited to:
  • Uncrating instrumentation and interconnection of sub-components and assemblies
  • Instrument start-up and troubleshooting
  • Qualification of instrument and accessories using standard and agreed to non-standard samples.
• Work directly with customers to diagnose BNSM instrument issues including but not limited to
  • Providing operation training, basic application training and higher-level application training
  • Diagnose, research, test, develop, optimize, communicate, and execute the most efficient solution plan for complex electro mechanical hardware/software
  • instrument issues.
  • Create and maintain record of activity in support database
• Preventative maintenance on BNSM instrumentation which can include but not limited to:
  • Basic maintenance and calibration of instrument and accessories
  • Re-certification of system using both standard and non-standard samples.
• Providing our value including service contract and upgrade for the customers
  • Rapid response to the customer through Customer Care Center activities
  • Solution advisor based on professional technical skills and soft skills
  • Promoting service contract and upgrade of instruments to utilize their BNSM instruments at full capability and at peak performance

Qualifications

To be successful in this position, you will possess:

KNOWLEDGE, SKILLS, AND ABILITIES:

• Proven excellent analytical capability, theoretical understanding of Surface Analysis and Tribology, experience of atomic microscope / nano-indenter, working knowledge of electronics and mechanics, computers, and common tooling such as oscilloscope, multi-meter, etc… to be an effective problem solver of complex system, product user, and/or application issues.
• Proven ability to install, qualify and be an application trainer and technical resource that empowers our customers in the use of complex electro-mechanical instrumentation and application modules.
• Proven ability to experiment, trouble shooting, optimize, and develop best practice for support.
• Proven ability to provide clear, logical, and effective communication with customer.

EDUCATIONAL/EXPERIENCE REQUIREMENTS:

• Minimum of doctorate degree, PhD, in scientific or engineering field from accredited university or college
• Or master’s degree in scientific or engineering field from accredited university or college with 3 year relevant experience,
• Or bachelor’s degree in scientific or engineering field from accredited university or college with 5 year relevant experience