Job Description

As a Service Engineer, you will play a critical role in ensuring the reliability, safety, and performance of industrial refrigeration systems. This is a hands‑on, customer‑facing role where your technical expertise directly contributes to operational excellence, energy efficiency, and long‑term customer success.

Responsibilities / Tasks

• Execute on-site service activities including maintenance, troubleshooting, repairs, installation supervision, and commissioning of refrigeration systems.
• Complete assigned jobs with high quality, safety compliance, and within agreed timelines.
• Provide installation and commissioning support, ensuring systems operate efficiently and reliably.
• Prepare Hazard and Risk Assessments and ensure strict adherence to customer and company SOPs.
• Conduct site inspections and audits related to safety, process performance, reliability, and energy efficiency.
• Identify improvement opportunities and execute system modifications and upgrades, such as:
  • Control system upgrades
  • Installation of VSDs
  • Heat exchanger integration
  • Capacity expansions and optimization
• Collaborate with factory-level 2nd line support teams for advanced troubleshooting and commissioning solutions.
• Perform on-site troubleshooting with remote technical support when required.
• Prepare accurate and comprehensive service reports in a timely manner.
• Deliver customer training on equipment operation and basic maintenance practices.
• Actively promote the company’s products, services, and upgrade solutions during customer engagements.
• Support Service Sales by providing technical clarifications and spare parts recommendations (e.g. compressors, pumps, air coolers, condensers, valves).
• Contribute positively to individual, service, and country performance targets.
• Collaborate with the Sales team on equipment audits at customer sites to identify and generate new business opportunities.
• Perform other related tasks as assigned by the Line Manager.

Your Profile / Qualifications

Educational Background

• Bachelor’s Degree in Mechanical Engineering or equivalent technical discipline.

Professional Knowledge & Experience

• Minimum 3 years of relevant working experience, ideally as a Service Engineer.
• Strong hands-on experience in commissioning, troubleshooting, maintenance, and repair activities.
• Prior experience in handling and operating compressors or fast‑rotating equipment is required.
• High attention to detail, strong sense of responsibility, and commitment to quality and safety.

Skills & Competencies

• Proficient in Microsoft Office and experience with SAP / Axapta / CRM systems.
• Good working proficiency in spoken and written English and Filipino.
• Strong customer focus with an empathetic, service-oriented mindset.
• Patient, dependable, and able to work effectively in a team environment.
• Strong safety awareness and high ethical standards.
• Technically inclined with solid problem-solving abilities and commercial awareness.
• Willing and able to travel frequently and work off-hours as required.

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