• 
  Install analyzers at customer site and pre installation of analyzers received at our clients' facility with current ISO.
• 
  Give user training on installed analyzers advising the correct way of usage.
• 
  Check performance of analyzer ensuring adherence to quality control measures and Calibrator.
• 
  Perform Preventive Maintenance according to checklist and within specified SLAs.
• 
  Support on spare parts ordering by advising on preventive maintenance kits stock, calibrator etc
• 
  Provide support in the introduction of new equipment and processes including calibration.
• 
  Adhere to our clients Service guidelines and local service SOPs.
• 
  Ensure timely and effective technical product update including software updates.
• 
  Prepare customer service report in compliance with Service SOPs
• 
  Certified Trainer at our clients' training center.
• 
  Implement Field Service Corrective Action.
• 
  ​
  Increase our client service profitability through cost effective means.

Requirements

• 
  Biomedical Engineer or Electrical Engineer preferably a Bachelors Degree in Biomedical Engineering
• 
  Minimum 2 to 3 years’ experience in Hospital and Laboratory equipment repairs
• 
  Must have hands on experience in Hematology (XP 300, KX – series, XN – family analyzers).
• 
  Excellent command of English, both written and oral.
• 
  General IT knowledge in a Windows environment.
• 
  Ability to explain in simple and understandable terms complex technical information.
• 
  Strong interpersonal and communication
  skills
• 
  ​
  Strong desire to learn and apply new science, and to rapidly grow
  professionally