Job Summary:
Mid-level engineer who independently executes troubleshooting, maintenance, and technical support activities for
industrial automation systems of moderate complexity. Works with minimal supervision while following established
support processes and SLAs. Provides advanced diagnostics, root cause analysis, system recovery, upgrades, and
preventative maintenance. Begins developing specialization in specific platforms, technologies, and projects and may offer
guidance to junior engineers. Contributes to improving knowledge base articles, service tools, and internal workflows.
Responsibilities and Duties:
• Independently perform advanced troubleshooting, system recovery, and root cause analysis for automation, robotics,
and machine vision systems.
• Execute onsite and remote preventative maintenance, control system upgrades, component replacements, and system
optimizations.
• Identify risks, recurring issues, life-cycle concerns, customer-impact trends, and potential upgrade opportunities;
recommend corrective and preventative actions.
• Maintain detailed service documentation, system configurations, ticket notes, and compliance-required records in GxP
environments.
• Contribute to spare parts order processing, the development of service procedures, knowledge base content, standard
work, and escalation workflows.
• Interpret and create technical drawings, wiring diagrams, and configuration documents to support hardware and
software diagnostics.
• Support both external ongoing customer relationships and global internal cross-team collaboration.
Why Join Catalyx?
At Catalyx we understand that our people are our greatest asset. For this reason and many others, we take care of them. The team in Catalyx benefits from a Total Rewards package. This includes great personal benefits and professional growth opportunities.
Catalyx is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all individuals are valued, respected, and supported. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We encourage applications from all qualified candidates, regardless of background, and strive to create a welcoming environment for everyone.
At Catalyx, we are committed to attracting the best global talent. We proudly support our international employees by offering assistance with Critical Skills Visa applications for eligible candidates.
As part of CXV Global, we offer a powerful platform of combined technologies and professional services that optimise life sciences’ and high-end operations across product development, manufacturing, packaging and distribution. Key features include:
-A comprehensive portfolio of innovative automation solutions and digitization capabilities encompassing machine vision, serialization, digitization, and resourcing for R&D and manufacturing sites
-An extensive global network anchored by a strong presence in two of the world’s largest life sciences markets: Europe and the U.S.
-24×7 production activity and multi-site, multi-national and multi-lingual project support spanning 10 time zones
-High-touch service from a global workforce of 500+ employees possessing deep technical and engineering expertise
For more information visit www.cxvglobal.com
