Job Description

SERVICE TECHNICIAN

NASHVILLE, TN

FULL TIME

About Us

Since 1940, Stansell Electric Company, Inc. has been a leading provider of quality electrical contracting and related services. Today, Stansell Electric continues as a family-owned company with second and third generations carrying the legacy. The core values of the company: Quality, Customer Satisfaction, Enjoyment, Care for Employees, Honesty, and Investing in Resources; are the ultimate legacy established over 80 years ago and carried on by the amazing team today.

How Stansell Makes a Difference

By Growing our People, Serving our Customers, and Building our Communities, we stand out as the leading multi-disciplined electrical contractor and systems integrator in the Southeast. Stansell Electric provides turnkey solutions in the Transportation (Lighting, Signalization, ITS, Navigation), Industrial (Water, Wastewater, Manufacturing/Warehouse, Power), Commercial (High-rise, High-end complexes), and Infrastructure (Duct bank, Substation) markets.

We take pride in our unwavering commitment to Injury Free, Best Tradespeople, and Quality; while building relationships with Owners, Contractors, Architects, Engineers, and other Subcontractors. We have a strong people-first culture, a record-setting safety record, and we leverage technology to enhance the effectiveness of project delivery.

Who You’ll Work With

Service Department

About the Position

The Service Technician I plays a key role in the execution of electrical service, installation, and maintenance across commercial, industrial, and municipal job sites. This technician demonstrates safe work practices, technical competency, leadership on-site, and excellent communication with customers. A successful Service Technician I plans and manages tasks effectively, ensures compliance with safety regulations and electrical codes, and contributes to a clean, professional, and customer-focused job environment.

How You’ll Make a Difference

• Troubleshooting, installing, and servicing electrical equipment and circuits in a commercial industrial space
• Operating heavy equipment such as bucket trucks and aerial lift platforms
• Ability to appropriately interface with outside customers, clients and entities, maintaining Stansell electric standards
• Good with documenting and recording daily work with detailed notes, photos, and other information using iPhones, iPads, or by other technological means
• Able to manage small projects with 6 or less people
• Ability to be on call 24/7 for potential emergency situations
• Ability to read and interpret drawings and schematics

Key Responsibilities:

Safety & Compliance:

• Demonstrates safe practices at all times to protect self, team, and customers.
• Utilizes the IF (Installation & Functionality) manual to complete tasks according to standards and best practices.
• Follows Lockout/Tagout (LO/TO) policies and procedures for energized equipment.
• Maintains working knowledge and adherence to NFPA70e electrical safety standards.
• Leads STKY/STCHY conversations daily to promote jobsite safety awareness.

Customer Communication & Service:

• Communicates clearly and respectfully with customers, team members, and supervisors.
• Provides basic explanations of the work being done, helping customers understand procedures and safety.
• Keeps the customer informed of job status and next steps to build trust and maintain satisfaction.
• Follows up to ensure the jobsite is clean and customer expectations are met.
• Handles minor customer frustrations with professionalism, de-escalating concerns calmly and constructively.

Technical Skills & Tools:

• Troubleshoots and addresses breaker trips and lighting control systems.
• Proficient in using a multimeter to test voltage and continuity, a megger for insulation testing, circuit tracers & locators, and power quality meters for testing and reporting.
• Uses rotation meters and other diagnostic tools to verify proper equipment function.
• Installs and services branch circuits and feeders in compliance with project specs.
• Reads and interprets prints, one-lines, wiring diagrams, and control schematics accurately.
• Installs commercial, industrial, and municipal projects per plans and specifications.
• Ensures quality control and code compliance throughout project execution.

Leadership & Project Execution:

• Plans and schedules job assignments for crew to ensure timely, efficient completion.
• Manages project schedule by coordinating with foremen and supervisors.
• Completes weekly look-ahead planning, identifying materials, manpower, and sequencing needs.
• Leads and supervises installation crews, ensuring alignment with safety and performance standards.
• Communicates job progress and resolves field issues, escalating when necessary.

Smarts, Skills. And Physical Requirements

• Excellent verbal and written communication skills.
• Ability to interact professionally with customers.
• Excellent organizational skills and attention to detail.
• Possession of good hearing and vision, normal or corrected.
• Ability to be on call 24/7
• Ability to work in a fast-paced environment
• Ability to work autonomously and with a team
• VALID DRIVERS’S LICENSE
• OSHA 10 or OSHA 30 a bonus
• Will lift more than 50 pounds
• Ability to be flexible in schedule and able to pivot workflow
• Overtime availability

Education

• High School Diploma or GED

Experience

• Minimum 3 years’ experience in electrical service or construction
• Electrical apprenticeship or licensure preferred
• Proficient in interpreting electrical drawings and using advanced testing tools
• Strong knowledge of NEC and electrical safety codes
• Valid driver’s license with a clean driving record
• OSHA 10/30, First Aid/CPR, and NFPA70e certifications preferred

Key Competencies:

• Safe work habits and code compliance
• Strong technical troubleshooting and tool usage
• Clear, respectful, and effective communication
• Job planning, crew scheduling, and leadership
• Professionalism in handling customers and site conditions
• Strong documentation and reporting skills

Working Conditions:
Outdoor and indoor job sites in commercial, industrial, and municipal settings. Must be comfortable working in varied environments and capable of lifting, climbing, and standing for extended periods.

Additional Information

Pay based on qualifications and current market

• Health insurance
• Dental insurance
• Flexible Spending Account and Health Savings Account options
• Short Term and Long-Term Disability insurance provided
• 401k with Generous Match
• Bonus eligibility

As a Federal Contractor, it is the policy of Stansell Electric Company to assure that applicants are employed, and that applicants are treated during employment, without regard to their race, religion, color, sex, sexual orientation, gender identity, national origin, age or disability.

An Equal Opportunity Employer / Minorities & females encouraged to apply.

TN Drug Free Workplace conducting pre-employment, post-accident and random drug screening.