Service Dispatcher
Location: Scranton, PA
Salary: $24.00 - $26.00/hr. + Benefits
Benefits: Health, Dental, Vision, Life, Vacation, PTO, Holidays
Job Type: Full-Time
Typical Hours: Monday – Friday, 7:30 AM – 4:00 PM
Start Date: ASAP

Service Dispatcher Description

Our client is seeking a Service Dispatcher to join their team. This role serves as a key operational partner to the Service Manager, supporting daily scheduling, technician dispatching, customer communication, and service execution. You will play a critical role in coordinating repair work, assigning technicians based on skill set and workload, and ensuring jobs are completed efficiently and on schedule.

The ideal candidate is organized, proactive, and able to think ahead when managing schedules, technician capacity, and customer needs. Success in this role requires strong communication, problem-solving, and customer service skills, along with the ability to make real-time adjustments to keep service operations running smoothly. This is an excellent opportunity to join a collaborative, service-focused organization with long-term growth potential.

Service Dispatcher Responsibilities

• Serve as the primary point of contact for incoming service requests and customer inquiries
• Schedule and dispatch technicians based on skill set, location, workload and service priority
• Build, manage, and optimize technician schedules to maximize efficiency and service capacity
• Review service requests and estimates to determine technician assignments, scheduling requirements, and job needs
• Coordinate with technicians throughout the day and make real-time scheduling adjustments as priorities change
• Track work in progress and provide updates on outstanding service requests
• Coordinate parts availability and help resolve scheduling or service-relates issues
• Communicate appointment details, service updates, and scheduling changes to customers
• Partner closely with the Service Manager on technician utilization, workflow planning, and service priorities
• Maintain accurate work orders, service records, and scheduling information

Service Dispatcher Qualifications

• 2+ years of dispatching, scheduling, service coordination or related experience required
• Proven ability to build, manage, and adjust service routes and schedules required
• Strong customer service skills required