Job Description

Why Us:
At Garage Door Services of USA (GDS of USA), a subsidiary of Windsor America, is more than a service company. We are a team built on trust, collaboration, and growth. With locations across Texas, Oklahoma, and Tennessee, we are one of the fastest growing names in the industry and we are just getting started. Our San Antonio branch is looking for a Service Dispatcher who thrives on keeping things organized, communicating clearly, and helping people succeed. Here, you will be part of a team that celebrates wins, supports your goals, and gives you the tools to grow your career.

Could this Be for You:
Imagine a role where your work keeps an entire branch running at its best. As the Service Dispatcher for our San Antonio location, you will be the center of communication and coordination. You’ll keep jobs moving, support our field teams, and ensure homeowners are informed every step of the way. You’ll also help identify trends in repeat service calls, contribute to coaching efforts, and improve overall team efficiency. Each day, you’ll coordinate many moving parts, keep operations on track, and see the real impact of your work on both customers and your team. If you take pride in staying organized, communicating clearly, and taking ownership, this is the role where you’ll truly make a difference.

You Will be Trusted To:

Optimize daily and weekly warranty schedules and routes in Service Titan
Confirm site and material readiness and move jobs forward proactively
Keep tickets, notes, and updates accurate while providing same-day ETAs
Coordinate with Warehouse on staging and escalate exceptions quickly
Track warranty recalls, spot trends, and partner with management on solutions
Support quality-control follow-ups, parts returns, reporting, and peak events

You Qualify with:

1 to 2 years of dispatch experience, ideally with warranty exposure
Strong phone presence and customer communication skills
Proficient in dispatch software, data tracking, and collaboration tools
Calm under pressure, highly organized, and detail-oriented
Ownership mindset with problem-solving skills and the ability to coach and collaborate
Familiar with builder portals (e.g., Hyphen Supply Pro) and GPS/telematics
High school diploma or equivalent

Additional Success:

Familiarity with Service Titan, Excel or Google Sheets, Outlook, and Teams
Bilingual in English and Spanish
Prior dispatch experience in garage doors or related trades (HVAC, electrical, plumbing),
AA degree or relevant coursework
Knowledge of garage door systems
KPI-driven mindset and experience reducing repeat service calls

Our Investment in You:

Competitive pay
Full benefits package including medical, dental, vision, paid time off, holidays, and a 401(k) with company match
Opportunities for growth with training, mentorship, and a clear career path
Life and disability insurance for added peace of mind
A workplace where your contributions truly matter

Equal Opportunity Employer
Garage Door Services is proud to be an equal opportunity employer. We provide a workplace free from discrimination and harassment and comply with all applicable employment laws. Hiring decisions are based on business needs, job requirements, and individual qualifications. We do not discriminate or tolerate harassment on the basis of race, color, religion, gender identity, national origin, age, disability, sexual orientation, veteran status, or any other protected characteristic. Reasonable accommodations are available for applicants with disabilities during the hiring process.

About Windsor America

Windsor Door & Garage Door Services ownership group establishes Windsor America as the parent company brand

On November 1, 2022, Garage Door Services of Houston, Inc., the parent company of Windsor Door and Garage Door Services of USA, will rebrand its parent entity as Windsor America.

Industry

Manufacturing & Production

Company Size

11-50 employees

Headquarters

Little Rock, Arkansas

Year Founded

2022

Website

windsoramerica.com

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