Job Description

Are you ready to lead a large-scale service organization across multiple countries and truly shape the future of premium customer experience? Do you combine strategic vision with hands-on leadership to drive performance, transformation and growth? At Miele, we believe in Immer Besser As Service Director Western Europe, you will play a pivotal role in leading our service organization across France, Belgium, the Netherlands and Luxembourg. You will drive operational excellence, lead a team of ±300 employees and translate global strategies into impactful local execution. This is your opportunity to influence a premium brand, accelerate service performance and shape the customer journey of tomorrow.

What you will be doing:

As Service Director Western Europe, you are responsible for the overall performance, strategy and leadership of the service organization across the cluster. You combine a strong operational mindset with a strategic view, ensuring both daily excellence and long-term growth while being a key member of the Western Europe Management team.

Your key responsibilities include:

• Contributing as a key member of the Western Europe Leadership Team to drive the overall success and development of the Cluster

• Bringing the Global Customer Service strategy to life in the Cluster and working with Global and Regional Service colleagues towards greater harmonization

• Fostering strong cross-functional collaboration with Sales, Marketing, Finance, Supply Chain, HR and others to drive performance and growth

• Delivering a premium customer experience while driving operational excellence

• Acting as an inspirational leader and role model across the 4 countries – for the Service organization and beyond

• Identifying and developing Service talent

• Managing the full Service P&L across Western Europe, and identifying growth opportunities to drive the Service business development.

• The role reports to the Managing Director of Cluster Western Europe, with a dotted line to the Regional Service Director

Why you should choose this job at Miele:

At Miele, we are committed to talent, growth and sustainability. We are building a diverse and inclusive work environment where everyone gets equal opportunities and can be the best version of themselves. Working from your talent makes you happy and gives you energy and desire to make a difference. Together, we work on innovative solutions that not only contribute to the company's success but, above all, make life easier for many households.

We offer you:

• A permanent contract and a salary commensurate with your experience and skills.

• Hybrid working: 3 days a week at our head office in Le Blanc-Mesnil, combined with remote working and regular travelling to the countries within the cluster.

• The opportunity to leave your mark on a service organization in full transformation.

• A close-knit team that collaborates, supports one another and shares best practices.

• A strong brand and a stable family-run business that innovates and places great importance on customer satisfaction.

• Career opportunities tailored to your ambition.

The Service Director we are looking for:

• Master’s degree in Engineering, Business Administration, or relevant field.

• Minimum 10 years of professional experience, including 5+ years in senior service leadership (contact center, field service and/or technical service).

• Strategic acumen and proven experience in leading cross-border
  teams in an inspirational, people- and result-oriented way.

• Solid expertise in P&L and operational excellence.

• International exposure and ability to oversee multiple countries.

• Excellent people leadership and stakeholder management skills, as well as the ability to collaborate cross-functionally.

• Capable of overseeing the bigger picture while understanding cross-departmental impacts.

• Fluent in English (C1) and French (C1).

• Is based in Île de France, preferably in the CDG-area.

• Willing to travel 3-5 days per month to Belgium, Luxembourg and/or the Netherlands.

Would you like to join us on a quest for "Immer Besser" and further develop your career? Then apply now! We are already looking forward to meeting you.

At Miele we strive for a premium and inclusive recruitment process Please inform us of any specific needs or adjustments so that we can create an enjoyable and accessible experience for you. We value diverse perspectives and believe in equal opportunities for all. Our selection is based on experience and competencies.

We ask agencies not to send us resumes. We do our own recruiting. Resumes sent are considered donations.