Job Description

Job Description Summary

The Service Director for the North and South Regions is accountable for the overall leadership, financial performance, growth strategy, operational excellence, and talent development of the Gas Power Services business in Algeria. The role has full responsibility for profit and loss performance across contractual and transactional service activities, including parts, repairs, field services, and performance services, while ensuring the highest standards of customer satisfaction, safety, quality, and execution excellence.

The Service Director will lead the development and execution of a unified customer strategy across Multi-Year Agreements (MYA),) and Transactional (Tx) contracts, strengthening long-term customer partnerships and driving sustainable business growth. The role is responsible for building a high-performing service organization, enhancing field execution capabilities, improving responsiveness to customers, and fostering a culture of accountability, continuous improvement, and operational rigor.

Working closely with the commercial, operations, fulfillment, engineering, and functional teams, the Service Director will drive business expansion, localization initiatives, and talent development strategies that support Algeria's long-term energy objectives. A key responsibility will be the leadership of localization programs, including the development of local manufacturing capabilities with SAIEG and the expansion of repair capabilities through GEAT, contributing to greater local content and customer value creation. In addition, the Service Director will lead the strategy and execution required to successfully transition and close all remaining Transactional (Tx) contracts while maximizing customer outcomes and business performance.

Job Description

Key Responsibilities

• Be responsible for providing oversight for all contractual and transactional customers in your portfolio
• Own profit and loss responsibility (i.e. orders, sales, margin, cash) for the Gas Power Services business including parts, repairs, field services and performance services for the customers in your portfolio
• Drive operational excellence and rigor on Fulfillment 5 metrics (i.e. EHS (Environmental Health and Safety) / Quality / Cycle / Cost /
• Productivity) and leverage key productivity tools in lean and quality to deliver process excellence
• Track performance in key areas such as EHS, customer satisfaction, productivity, outage planning, FE training and talent development
• Drive improvement through identification and implementation of corrective and preventative actions
• Drive EHS and Quality culture with a SAFETY first, always mindset
• Team with Sales to develop the long-term growth strategy for your customers, both transactional and contractual and drive Inquiry to Order
• (ITO) deal development, long term strategic partnerships, and deal closure
• Assist with short- and longer-term business planning (i.e. Op Plan, SII)
• Manage customer relationships at multiple levels of their organization, providing regional leadership presence.
• Work closely with Services leadership to investigate, analyze and resolve customer issues in a timely manner
• Be responsible for hiring, training and development, mentoring, salary planning, performance, etc.
• Coordinate Country activities between ITO (Inquiry to Order) and OTR for financials, CM&U application, and contract enhancement &
• customer value initiative
• Liaise and partner with other relevant GP functions on business reviews, OP/session II plan, and ensure related growing actions in the Country to meet business plan at Country level
• Ensures partnership and close cooperation with Sales, the Fleet Managers and other functions to ensure corporate consistency with cross countries Fleet customers.
• CTQs (quality, fulfillment, etc.) are fully met and satisfied Understand customer CTQs at all levels within customer org (plant, asset management, trading, top management) and propose identify upgrades to maximize customer assets IRR. Promote Customer-GE “assets value” co-creation growth initiatives (i.e. lead engine progs, pilots...)
• Influence and drive the partnership with Country Fulfillment to drive operational excellence and customer satisfaction. Develop resource estimates for the site staff and assign site teams based on project requirements
• Monitor project performance in all areas including cost, schedule, technical advisory services, EHS and quality
• Identify performance issues and provide the leadership to resolve issues and ensure the project success
• Own in conjunction with HR the coaching and development of direct and extended team
• Ability to lead/coach senior population
• Lead and execute the Algeria localization strategy by expanding local manufacturing capabilities through SAIEG and strengthening repair and services capabilities through GEAT, while identifying and developing new localization opportunities that support customer needs, business growth, and national industrial objectives.
• Develop and drive the strategy to successfully transition and close all remaining Transactional (Tx) contracts, ensuring contractual commitments are fulfilled while maximizing customer satisfaction, operational excellence, and long-term business value through conversion to sustainable service agreements where appropriate.

Required Qualifications

• Bachelor’s degree in Mechanical or other Engineering field from an
• accredited university
• Minimum 5 years of experience in a technical and/or field services
• Experience with Algerian customers
• Gas Turbine and power plant experience
• Strong Experience to manage and coach large teams including senior employees.
• Fluency in English, Arabic and French

Desired Characteristics

• Strong leadership and influencing skills including direct report management
• Prior experience with P&L experience is highly preferred.
• Operating knowledge of EHS regulatory requirements & GE’s EHS processes
• Excellent interpersonal & leadership capabilities (training / presentation, communication)
• Demonstrated ability to lead process change and manage multiple responsibilities to meet objectives
• Strong customer service orientation and extensive customer interface experience
• Ability to manage multiple priorities and tasks simultaneously Ability to work well under pressure, in a fast-paced environment
• Ability to work with customers meeting commercial contractual terms within the terms of the contract
• Strong oral and written communication skills

Additional Information

Relocation Assistance Provided: No