Job Description

Level: Management
Job Location: MONROE - Empire Truck Sales, LLC - Monroe, LA 71202
Position Type: Full Time
Travel Percentage: Negligible
Job Shift: DaysLead with Excellence — Join Empire Truck Sales as a Service Director
Empire Truck Sales is one of the Southeast’s largest and most respected Freightliner and Western Star heavy truck dealerships. As we continue to grow, we’re seeking a Service Director to lead our dealership’s service operations with integrity, professionalism, and a strong focus on customer satisfaction. If you’re an experienced leader who thrives on building high-performing teams and delivering exceptional service, this is your opportunity to advance your career with an industry leader.
Why Join Empire?
At Empire Truck Sales, we offer more than just a job—we offer a rewarding career path with a company built on excellence, stability, and teamwork. You’ll have the support, tools, and state-of-the-art facilities you need to lead effectively and make a real difference every day.
What You’ll Do:
- Oversee all aspects of the dealership’s service department operations
- Lead, motivate, and develop a team of service professionals
- Establish and track performance goals for efficiency, profitability, and customer satisfaction
- Ensure timely and accurate service delivery that meets manufacturer and customer standards
- Collaborate with Parts, Sales, and Warranty departments to provide seamless customer support
- Maintain a safe, organized, and compliant work environment
- Represent Empire’s values and uphold our commitment to excellence in every interaction

Qualifications
- Minimum 2-5 years experience in both management and automotive and/or heavy truck service experience
- Retail experience is essential
- Proficient in Microsoft Office Suite (Word, Excel, and Outlook) and other web-based programs
- Must be detail-oriented, organized, and can multi-task in a fast-paced environment
- Excellent professional & interpersonal communication (verbal & written) skills
- Capable of multi-tasking, prioritizing, and managing the team effectively
- Ability to motivate and influence others
- Skilled at building strong customer relationships
Benefits:
- Competitive Salary plus Commission
- Exceptional Incentives & Benefits
- Medical | Dental | Vision Insurance
- Company-paid Short-Term and Long-Term Disability Insurance
- In-House Training
- 401(k) Retirement Plan
- Advancement Opportunities
Empire Truck Sales promotes a safe and drug-free workplace. The successful candidate must pass all pre-employment screenings, which include a background check and drug test upon offer acceptance.
Empire Truck Sales, LLC is an Equal Opportunity Employer