Job Description

• Provide leadership, vision, and strategic direction that aligns with Applied Innovation’s long-term goals and objectives.
• Develop and mentor a management team focused on hiring, coaching, and retaining employees who embody the Company's culture and values.
• Audit and support service managers to ensure company policies, procedures, and department processes are consistently followed.
• Drive client satisfaction and service performance using industry benchmarks and best practices.
• Become actively involved in major client accounts as needed to ensure successful outcomes.
• Serve as a branch leader, collaborating with fellow branch leaders to drive operational excellence, improve efficiency, and achieve financial objectives.
• Maintain a daily onsite presence in Kalamazoo, South Bend, or Fort Wayne.

• Minimum of 10 years of management experience.
• Strong working knowledge of E-Automate and Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.
• Demonstrated commitment to promoting and reinforcing the Company’s mission, vision, and elements.
• Ability to build strong relationships with employees, clients, vendors, and industry partners.
• Highly organized, dependable, professional, and consistent in developing and coaching employees.
• Strong problem-solving skills with a high degree of flexibility and adaptability.
• Willingness to travel for conferences, training, and site visits throughout the United States.

• High School Diploma or equivalent education required.
• Valid Driver’s License with a good driving record required. No DUI's in the past 5 years.

• Medical, dental, and life insurance on your 31st day of employment.
• Short-term disability.
• Paid vacation and holidays.
• Paid volunteer time.
• 401(k) retirement plan with company match program.
• Opportunities for professional growth and advancement.