Porsche Cars GB Ltd

Service Desk with German - (Junior) Consultant (f/m/d)

Porsche Cars GB Ltd  •  Timişoara, RO (Onsite)  •  2 days ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Service Desk with German - (Junior) Consultant (f/m/d)

ENABLING YOU TO SHAPE A BETTER TOMORROW

  • Code number: J000017657
  • Entry level: Professionals
  • Location: Timisoara
  • Organization: MHP - A Porsche Company

TasksTasksTasks

  • Serving as the first point of contact for customers seeking technical assistance over the phone, support portal or email
  • Identifying and assessing customers’ needs
  • Support for basic customer issues and requests related to IT systems and applications
  • Escalate service requests that cannot be scheduled within agreed service levels
  • Improve customer service, perception, and satisfaction
  • Maintain the Knowledge Base information
  • Train and assist junior colleagues

QualificationsQualificationsQualifications

  • Proven experience in IT support, Service Desk, Technical Support or Customer Support
  • Good understanding of IT concepts (i.e. email, ︈︍︍︇︈︆︁︁​︂︆︄︅​︁︁︎︌​︈︂︇︍​︈︆︅️︊︄︈︌︊︎︂︎AD, OS, Mobile devices etc.)
  • Excellent Communication Skills: You will be listening and speaking to people by phone, often in some state of distress. Your ability to listen, speak plainly, and communicate effectively will be necessary
  • German Advanced ( B2-C1), English medium level ( B1)
  • Problem-solving skills: Ability to diagnose and resolve basic technical issues. You will need to be able to prioritize the most important situations
  • Customer-oriented and cool-tempered
  • Ability to work in a team and communicate effectively

Things to know before departure:

  • Start: by arrangement - always on the 1st and 15th of the month
  • Working hours: full-time (40h); 27 vacation days
  • Employment contract: Unlimited
  • Line of work: Consulting
  • Language skills: Fluency in written and spoken German (B2-C1) & English (B1)
  • Flexibility & willingness to travel
  • Other: a valid work permit

At a GlanceAt a GlanceAt a Glance

ENABLING YOU TO SHAPE A BETTER TOMORROW

As a digitalization pioneer in the mobility and manufacturing industries, MHP transfers its expertise to a wide range of industries and is a premium partner for thought leaders on their way to a Better Tomorrow. MHP serves over 300 customers worldwide. Among them are leading corporations, innovative medium-sized companies and disruptive start-ups. MHP provides both operational and strategic consulting and delivers proven IT and technology expertise as well as specific industry know-how.

As OneTeam, MHP operates internationally, with headquarters in Germany and subsidiaries in the US, Mexico, UK, Romania, India and China. For over 30 years, MHP has been shaping the future together with its customers. More than 4,500 MHP employees are united by the aspiration for excellence and sustainable success. This aspiration continues to drive MHP - today and in the future.

MHP Romania, part of MHP – A Porsche Company group, is a strategic technology and consulting hub within MHP’s global network, focused on digital transformation and enterprise solutions. The company supports global operations for MHP and Porsche AG through expertise in areas such as Software Engineering, Cloud, AI, Data Platforms, Cybersecurity, and Business Services.

Within the SAP area, MHP Romania provides consulting services across SAP ECC and S/4HANA environments, covering implementation, integration, support, and optimization activities. Its expertise spans system configuration, custom development, data migration, and interface design, supporting end-to-end SAP delivery across greenfield, brownfield, rollout, and AMS projects.

With a team of over 1,000 specialists, MHP Romania is the largest subsidiary of MHP – A Porsche Company, bringing together colleagues from Cluj-Napoca, Timișoara, and Bucharest, as well as remote employees across Romania.

MHP: DRIVEN BY EXCELLENCE.

http://www.mhp.com/

Exclusive look behind the scenesExclusive look behind the scenesExclusive look behind the scenes

At MHP, you will continuously grow with your tasks in an innovative and supportive environment. That makes us the perfect sparring partner for your career. Both for professional input and business networking. Among other things, we offer:

  • We support and appreciate colleagues as they are and celebrate our successes together.
  • We always welcome creativity and new impulses.
  • In terms of time and place - depending on the project, at home, in the office, at the customer.
  • With us, you get the opportunity to grow in your tasks, in your knowledge, and in your responsibility.

You can find a comprehensive overview of our benefits here

How to apply?How to apply?How to apply?

The quickest way to apply is through our online JobLocator. It only takes a few clicks.

You'll need to upload three documents: your CV, a cover letter, and your academic transcript or certificate.

If you don’t have all of them right now, no worries - you can upload your CV multiple times in place of any missing document.

Once we receive your application, our recruiting team will review it across all departments to find the best match for you. Even if nothing in our current job postings is a perfect fit, we'll actively look for the right opportunity within MHP Romania.

We’re excited to learn more about you!

ContactContactContact

Questions about our open roles, the application process, or life at MHP?

Drop us a message at recruiting-romania@mhp.com. There's a real person on the other end, and no question is too small. We're always happy to support you.

Apply online now: ?ac=application&jobad_id=17657

Porsche Cars GB Ltd

About Porsche Cars GB Ltd

“In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.”

Inspired by these words from our founder Ferry Porsche, everyone at Porsche Cars GB is driven by dreams. First realised in 1948 when Ferry created the first Porsche sports car, the 356 ‘No 1’ Roadster, this visionary ethos continues to guide us over seven decades later. Encouraging us all to chase ambition. To fulfil our true potential. To push the limits of what’s possible. To add vibrancy to the everyday. To dream in full colour.

Porsche Cars GB, based in Reading, Berkshire, is wholly owned by Porsche AG in Stuttgart, and is the fourth largest market globally for the luxury sports car manufacturer. With 46 Porsche Centres across the UK and Ireland, including our Porsche Service Centres, our trusted business partners in the retail network welcome owners, fans and enthusiasts.

 

Additionally, the unique tracks at the Porsche Experience Centre, Silverstone, offers owners and fans a fascinating environment to explore the performance and technology of our cars.

Now, as we celebrate 75 years of Porsche sports cars, we believe there’s never been a more exciting, creative, and meaningful time to join us. This celebratory milestone unlocks a kaleidoscope of opportunity for new and existing colleagues alike. As well as our valued customers. Where a shared belief in facing every challenge with a can-do, entrepreneurial spirit, technicolour vision, inclusive positivity and steadfast teamwork will allow our collective dreams to colour the next 75 years.

Join the journey here for regular Porsche product news, company updates and Porsche Cars GB career opportunities.

Industry
Automotive & Mobility
Company Size
501-1,000 employees
Headquarters
Reading, GB
Year Founded
Unknown
Social Media