Job Description

Service Desk Tier 2 (TS/SCI)

• Reston, VA, USA
• Full-time
• Clearance: Top Secret/SCI

• Must be 8570 compliant
• Good communication skills and the ability to work in a high paced environment
• Experience with Remedy
• Experience with SCCM
• Ability to provide end user software troubleshooting and desk side support
• Hardware break/fix experience, including Desktops, Monitors, and KVMs (among other equipment)

Qualifications

Desired Qualifications:

• Experience with documenting and enhancing the IT troubleshooting process while working with Engineering teams to escalate and resolve technical issues
• Experience creating SOP's
• Experience with DOD STIGS and SRGs
• Experience with Printers (break/fix, and the STIG process)
• Experience with major life cycling projects including the ability support large office moves
• (minor) network monitoring experience