Job Description

Service Desk Tier 1 (TS/SCI)

• Reston, VA, USA
• Full-time
• Clearance: Top Secret/SCI

Required Qualifications:

• Must be 8570 compliant
• 1-2 years of experience in professional work setting doing troubleshooting
• Must have good communication skills and the ability to work in a high paced environment
• Must have experience working with users over the phone and detailed documenting skill

Qualifications

Desired Qualifications:

• Experience with SCCM
• Experience with Remedy, or other ticketing systems
• Experience with Windows 10 operating systems
• Experience with Active Directory (creating accounts/navigating different Operating Units)
• Experience with Office 2016 troubleshooting
• Ability to move boxes/lift up to 25-50 pounds