Mr Price Group

Service Desk Technician Mr Price Group Technology

Mr Price Group  •  Durban, ZA (Onsite)  •  3 hours ago
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Job Description

Are you an excellent communicator with great telephone and email etiquette? Do you have an affinity for troubleshooting computer and peripheral device problems? Do you have basic networking skills?

Then our position within our Service desk is a great first step into the IT field for you.

  • Providing telephonic and email 1st line support and troubleshooting to all computer users at all Stores, within the Mr Price Group
  • Liaise with external service providers to escalate problems where required
  • Support our suppliers who use our software.
  • You will be required to work a maximum of 40 hours, over a maximum of 5 days per week including Saturdays and Sundays.
  • You would be required to work an 8-hour shift in line with the Service Desk operating hours.
  • Your own reliable transport is preferred.
  • Grade 12
  • IT diploma/ Certificate
  • At least 1 year in an IT or Helpdesk environment
  • The technical skills required are just a good general knowledge of computer hardware and software. Knowledge of our POS system would be a major advantage
  • Strong verbal and written communication skills
  • Excellent interpersonal and customer-facing skills Strong administration skills
  • Strong ability to work accurately with attention to detail
  • Familiarity with MS Office products
  • A high level of confidentiality
Mr Price Group

About Mr Price Group

Mr Price Group Limited is an omni-channel, fashion value retailer. The Group retails apparel, homeware and sportswear and is one of the fastest growing retailers in South Africa.

Our History:

1885 - The first John Orrs store opens

1934 - The first Hub store opens

1952 - John Orrs is listed on the JSE

1967 - Acquisition of two Miladys stores

1986 - Laurie Chiappini and Stewart Cohen, together with BOE, acquire a major shareholding in John Orr Holdings

1987 - The first Mr Price store opens

1991 - Laurie Chiappini and Stewart Cohen acquire control of the Group from BOE

1993 - Launch of the Mr Price Group Share Partnership Initiative

1996 - Acquisition of Galaxy & Co. and Sheet Street

1997 - Alastair McArthur is appointed as CEO

1998 - Mr Price Home launched

2000 - Mr Price opens stores in Botswana and Namibia

2001 - Specialty Stores becomes MR Price Group

2005 - Over 100 million units are sold across the group

2006 - Sale of the Hub and Galaxy divisions

2007 - Launch of Mr Price Sport stores and Mr Price Franchising

2008 - Miladys wins the Orange Index award for excellence in customer service

2008 - Mr Price Apparel is voted the most loved and most frequented retail apparel brand

for the first time

2008 - This year Mr Price Home is voted the most loved and most frequented homeware retailer

2011 - Retail sales exceed R10 billion and profit attributable to shareholders exceeds R1 billion

for the first time

2011 - The group celebrates the 25th anniversary of change in control, recording a CAGR share of 25.3% and headline earnings per share of 23.5% over this period

2012 - First Corporate owned Mr Price store opens in Lagos, Nigeria

2013 - Mr Price launches its online store

Industry
Retail & Ecommerce
Company Size
10,000+ employees
Headquarters
Durban, ZA
Year Founded
1985
Website
mrpricegroup.com
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