Bailey Information Technology Consultants, LLC

Service Desk Technician — Level I

Bailey Information Technology Consultants, LLC  •  Washington, DC (Onsite)  •  3 hours ago
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Job Description

Position: Service Desk Technician — Level I

Primary Location: Washington, DC 20534
Shift: Monday–Friday, 8-hour shift

Clearance Required: Public Trust Clearance  

RESPONSIBILITIES
  • Troubleshoot and support user workstations including desktops, laptops, 10Zig zero clients, and mobile thin clients
  • Perform account management for end users
  • Install hardware and software; configure workstation operating systems
  • Ensure systems remain current with approved configurations and security requirements
  • Configure and troubleshoot workstation peripherals
  • Handle service requests via telephone, the ServiceNow ticketing system, or walk-in inquiries
  • Assess user issues through conversation or remote access; assign appropriate priorities
  • Dispatch or escalate support requests to Level II Technicians when necessary
  • Track ticket status and resolution; communicate updates to users and the Service Desk Supervisor
EXPERIENCE REQUIREMENTS
  • Minimum 2 years of IT Help Desk experience
  • Experience must include Help Desk Administration and User Support
  • CompTIA A+ Certification may be substituted for 1 year of the required 2 years of experience
CERTIFICATIONS
  • CompTIA A+ — may substitute for 1 year of experience
  • Additional preferred: Microsoft Windows 11, Microsoft Office M365, Active Directory, ServiceNow, SCCM/SCOM, Windows OSD, Exchange/Outlook, SAP (basic user management)
 
Bailey Information Technology Consultants, LLC

About Bailey Information Technology Consultants, LLC

Bailey Information Technology Consultants, LLC was established in 2003 and incorporated in 2011 in Woodbridge, Virginia. Our company is built on a foundation of providing quality services with integrity to our customers. We specialize in providing information technology, engineering, and geospatial support services as a subcontractor primarily to Leidos™, Lockheed Martin™, CACI™, Booz Allen Hamilton™, and others.

We collaborate with you to solve your complex problems, no matter how big or small. In addition, we strive to meet all your technology needs and respond to emails within 24 hours. Moreover, we know how to compete, execute, and win. Let us be your veterans-preferred small business organization

The Veteran Institute for Procurement (VIP) is the country’s first-ever program to train veteran service-disabled and veteran owned small businesses to succeed in the federal contracting market. Our very own, Mr. Robert Bailey was selected to be the VIP graduate keynote speaker and shared lessons learned as a CEO, how to get the most out of VIP, and also presented a training challenge. The October 2014 VIP session graduated 49 veteran-owned small businesses from 13 states and Washington D.C., including Hawaii. For more information on the VIP program, graduate success stories, or to apply to participate in the next program, visit www.nationalvip.org.

Industry
Aviation & Aerospace
Company Size
11-50 employees
Headquarters
Stafford, VA
Year Founded
2003
Website
baileyinfotec.com
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