GTI Fabrication

Service Desk Technician II

GTI Fabrication  •  Goodyear, AZ (Onsite)  •  11 hours ago
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Job Description

GTI is a contract manufacturing partner supporting customers in renewable energy, power generation, infrastructure, and industrial systems.
We fabricate custom designed, purpose-built enclosures and skids for our customers and perform mechanical and electrical integration in-house, delivering a true turn-key product to our customers. Our scope spans Engineering, prototype builds, through full production, requiring teams that can move fast, adapt, and execute with precision.
GTI Values: Safety I Quality I Customer Obsession I Speed I Agility

The Service Desk Technician II provides advanced technical support for GTI employees while serving as a senior member of the Service Desk organization. Reporting to the Service Desk Manager, this role resolves Tier I and Tier II issues, leads local technology initiatives, mentors junior technicians, and supports infrastructure, networking, and business system projects.

The Service Desk Technician II is expected to operate independently, coordinate with Systems Administrators and Infrastructure teams, and ensure a consistent, high-quality support experience across GTI facilities.

Key Responsibilities

    Service Desk Leadership

  • Resolve Tier I and Tier II technical issues while serving as an escalation point for Service Desk Technician I staff.
  • Monitor ticket queues and help ensure Service Level Agreements (SLAs) are achieved.
  • Assist the Service Desk Manager in coordinating daily Service Desk operations.
  • Mentor junior technicians and share technical knowledge.

    • Advanced End-User Support

  • Support Windows, Microsoft 365, Outlook, Teams, SharePoint, OneDrive, VPN, printers, and business applications.
  • Troubleshoot complex workstation, peripheral, and software issues.
  • Coordinate with Infrastructure and Cybersecurity teams when escalation is required.

    • Identity & Access Management

  • Provision and deprovision user accounts.
  • Manage Microsoft 365 licensing, group memberships, MFA, password resets, and access requests.
  • Support onboarding, transfers, and offboarding.

    • Device Lifecycle Management

  • Image, deploy, repair, recover, replace, and inventory endpoint devices.
  • Maintain hardware standards, asset records, and lifecycle documentation.
  • Coordinate warranty repairs and vendor service requests.

    • Site Technology & Operational Support

  • Support conference rooms, AV systems, printers, manufacturing workstations, scanners, badge devices, and shared technology.
  • Assist with office moves, workstation installations, and local IT operations.

    • Project Support

  • Participate in network upgrades, hardware refreshes, facility expansions, Microsoft 365 initiatives, inventory projects, and technology rollouts.
  • Coordinate project tasks with Infrastructure, Digital Transformation, ERP, and other IT teams.

    • Documentation & Continuous Improvement

  • Create and maintain knowledge base articles, SOPs, and technical documentation.
  • Recommend process improvements that improve service quality and efficiency.

Requirements

    Required

  • 4–6 years of IT support or service desk experience.
  • Strong Microsoft 365, Windows, Active Directory, and Microsoft Entra ID experience.
  • Experience troubleshooting hardware, software, networking, and endpoint issues.
  • Excellent customer service, communication, and organizational skills.

    • Preferred

  • Manufacturing or multi-site support experience.
  • CompTIA A+, Network+, Security+, or Microsoft certifications.
  • Experience with Freshservice or another ITSM platform.
  • Experience with Microsoft Intune, Apple Business Manager, or endpoint management.

    • Success Metrics

  • High first-contact resolution and SLA compliance.
  • Reduced escalations through effective troubleshooting.
  • Successful completion of assigned IT projects.
  • Accurate asset lifecycle management.
  • High customer satisfaction scores.
  • Meaningful contributions to documentation and process improvement.

Benefits & Perks

GTI Energy offers a competitive compensation and benefits package designed to support employees and their families while providing long-term career growth opportunities within a fast-growing manufacturing organization. Benefits may include:

• Medical, dental, and vision insurance
• 401(k) with company match (where applicable)
• Paid Time Off (PTO) and paid holidays
• Sick time in accordance with state and local requirements
• Company-paid life insurance and disability coverage
• Career advancement opportunities within a rapidly growing organization
• Exposure to advanced manufacturing, modular infrastructure, and large-scale industrial projects
• Collaborative, fast-paced environment with strong operational and engineering leadership
• Employee-focused culture centered on safety, quality, accountability, and continuous improvement

Benefits eligibility and offerings may vary based on position, location, and employment classification.

GTI promotes a diverse and inclusive workforce and is an Equal Opportunity Employer that does not discriminate against employees or applicants for employment on the basis of race, color, national origin, ancestry, age, religion, sex, gender, gender identity, gender expression, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, marital status, or any other Federal or State legally-protected classes. We also value the safety of all employees and work hard to maintain a Drug Free Workplace.
GTI Fabrication

About GTI Fabrication

GTI Fabrication is a leading U.S.-based contract manufacturer specializing in complex steel enclosures and fully integrated systems for Energy Storage (BESS), Power Generation, Modular LNG, Data Centers, Defense, and Offshore markets.

Founded in 2015 in Buffalo, NY, GTI has rapidly expanded with advanced manufacturing facilities in Buffalo, Phoenix, and Monterrey, offering over 1,000,000 sq. ft. of combined production space. Our capabilities span structural steel fabrication, precision welding, powder coating, mechanical and electrical integration, battery integration, and end-of-line testing—all under one roof.

We are an ISO 9001:2015 certified manufacturer and one of the only LRQA and ABS-approved ISO shipping container factories in the U.S., ensuring full TAA/BAA compliance for government and defense contracts.

At GTI, we believe in long-term partnerships over vendor relationships. Our engineering, manufacturing, and supply chain teams work side-by-side with customers to bring complex products from prototype to mass production—on time, on budget, and at scale.

Key Capabilities

✔ U.S. and Mexico-based Manufacturing

✔ BESS Enclosure Fabrication & Integration

✔ ISO Container Customization & Certification (CSC, ABS, LRQA)

✔ Power Gen Packaging & Modular Data Centers

✔ Busbar, Wire Harness, and Battery Module Assembly

✔ Robotic Welding & Automation

✔ Full-Service Engineering & Prototyping

✔ High Volume Manufacturing

Industry
Manufacturing & Production
Company Size
201-500 employees
Headquarters
Buffalo, NY
Year Founded
2015
Website
gtifabrication.com
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