Job Description

Healthcare’s helping hand.

CHG shook things up in 1979 by inventing the locum tenens staffing model. We connect doctors with patients who need their care. As the largest physician staffing firm in America, our providers treat millions of patients each year.

Our industry is growing and demand is high. This means you’ll have plenty of opportunities to grow and develop in your career. Keeping healthcare healthy can be as fun as it is rewarding

IT Services is looking for a Service Desk Technician I to join our Service Desk team. The Service Desk team is the frontline support function for CHG Healthcare, delivering technical support across multiple business units and ensuring employees and customers can work effectively with minimal disruption. As a Technician I on the Service Desk team, you will own key Service Desk tools, build automations that remove repetitive work, and keep our knowledge, processes, and drive continuous improvement so the whole team can help people more efficiently.

IT support is evolving rapidly, and this role is designed to grow with it. The person in this seat will help shape how the team adapts, where human expertise gets focused, and how service delivery improves over time. You will serve as the technical resource championing the adoption of AI-powered tools that help the team work smarter and deliver a better customer experience. For someone who is curious, proactive, and eager to lead through change, this role offers real opportunities to expand scope, influence, and impact as the function evolves.

Responsibilities

• Own and administer Service Desk applications, including Nexthink and CHGeeves: manage access, documentation, and configuration, train others, and serve as the subject matter expert.
• Leverage AI-assisted tools to accelerate troubleshooting, draft knowledge base content, surface patterns in service data, and identify opportunities to expand AI-driven workflows that improve Service Desk efficiency and customer experience.
• Contribute to knowledge management by creating and maintaining Knowledge Based articles, standard operating procedures, and self-service resources accessible to Tier 1 agents and customers using ticket data to find gaps and close them.
• Build dashboards and reports that show queue and tool health and the impact of improvements, return on investments, and share trends with leadership.
• Represent the Service Desk on IT projects, coach teammates, and back up Tier 2 on tickets when needed.
• Apply ITIL practices across incident, request, problem, and change management, managing and optimizing workflows within Jira Service Management, maintaining accurate ticket documentation, and surfacing service trends through reporting.

Qualifications

• Hands-on experience administering IT service tools, with the ability to pick up new platforms quickly
• Working knowledge of ITIL practices for incident, request, problem, and change management
• Comfort digging into ticket and performance data to spot trends and turn them into action
• Clear written and verbal communication, including documenting processes, training others and presenting to multiple cross-collaborative teams, including senior leadership.
• Self-starter who takes ownership, makes sound decisions with incomplete information, and follows through

Education & Experience

• 5+ years of experience in IT service desk, technical support, or a similar role, including Tier 2 responsibilities.
• Strong troubleshooting skills across Windows OS, Mac OS, Microsoft 365, Active Directory, and common business applications.
• Experience leading or contributing to projects that involve multiple teams, from planning through delivery.
• Self-starter with strong attention to detail who takes personal accountability for deadlines, adapts quickly, and handles multiple projects and requests at once.
• Ability to exercise sound judgment in complex situations.
• Excellent written and verbal communication skills with both technical and non-technical audiences.

Preferred

• ITIL Foundation certification (v3 or v4) or higher, or industry certifications such as CompTIA A+, Network+, Security+, or Microsoft MS-900 or AZ-900
• Experience building automations or scripts to streamline workflows
• Familiarity with Jira Service Management, Nexthink, or similar tools
• Experience with endpoint management tools such as Intune or SCCM, and cloud identity management in Microsoft Entra ID (Azure AD)
• Experience with ITSM reporting, including SQL queries, to build service metrics and KPIs that guide decisions
• Knowledge management experience: writing, auditing, and maintaining knowledge base content so it stays accurate, easy to find, and useful
• Comfort using AI tools to speed up troubleshooting and documentation
• Background mentoring, coaching, or training teammates

We believe in fair compensation for all of our people, which is why our pay structure takes into account the cost of labor across U.S. geographic markets. For this position, we offer a pay range of $59,000 -- $114,300 annually, with pay varying depending on work location and job-related factors such as knowledge, position level and experience. During the hiring process, your recruiter can provide more information about the specific salary range for the job location.

CHG Healthcare offers starting salaries for sales positions in the form of total target compensation (TTC = base + commission + bonus), which includes base pay, commission, and bonuses. Sales positions receive short-term incentives through commission plans and bonuses. On the other hand, non-sales positions have starting salaries that consist of a base salary and short-term incentives through various bonus plans, which are paid out monthly, quarterly, or annually.

#LI-MJ1

In return we offer:

• 401(k) retirement plan with company match
• Traditional healthcare benefits such as medical and dental coverage, and some unique benefits like onsite health centers, corporate wellness programs, and free behavioral health appointments.
• Flexible work schedules - including work-from-home options available
• Recognition programs with rewards including trips, cash, and paid time off
• Family-friendly benefits including paid parental leave, fertility coverage, adoption assistance, and marriage counseling
• Tailored training resources including free LinkedIn learning courses
• Volunteer time off and employee-driven matching grants
• Tuition reimbursement programs

Click here to learn more about our company and culture.

CHG Healthcare values a diverse and inclusive workforce. Interested in this role but not a perfect fit? Apply anyway.

We welcome applicants of any race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status and individuals with disabilities as an Affirmative Action/Equal Opportunity Employer. We are an at-will employer.

What makes CHG Different?