Job Description

Service Desk Technician

Position Overview

We are seeking a customer-focused Service Desk Technician to provide front-line technical support and operational assistance in a fast-paced environment. This role is responsible for responding to support requests, troubleshooting hardware and system-related issues, monitoring system performance, maintaining accurate records, and supporting day-to-day operational activities. The ideal candidate is a proactive problem solver with strong communication skills, technical aptitude, and the ability to remain calm under pressure.

Key Responsibilities

• Respond to incoming support requests and provide exceptional customer service.
• Troubleshoot hardware, software, and system-related issues, escalating when necessary.
• Monitor system alerts, processing errors, and operational notifications to ensure timely resolution.
• Document incidents, actions taken, and resolutions accurately.
• Complete assigned daily operational tasks and checklists.
• Assist with system configuration requests and operational support activities.
• Participate in testing and validation efforts for system updates and enhancements.
• Monitor system performance and conduct preliminary troubleshooting before escalation.
• Collaborate with internal teams to support projects and continuous improvement initiatives.
• Adhere to established procedures, service standards, and escalation protocols.
• Support business operations during peak periods and critical events.

Required Qualifications

• Experience in a customer service, help desk, service desk, or technical support environment.
• Strong troubleshooting and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize work in a fast-paced setting.
• Strong attention to detail and organizational skills.
• Technical aptitude and interest in technology, hardware, and system support.
• Ability to remain calm and professional during high-pressure situations.
• Willingness to learn new technologies, processes, and responsibilities.

Preferred Qualifications

• Associate's or Bachelor's degree in a related field.
• Experience providing technical support for hardware, software, or operational systems.
• Exposure to system monitoring, testing, or configuration activities.
• Experience participating in operational or technology-related projects.

Work Environment

• On-site position
• Collaborative, team-oriented environment
• May require availability during critical business periods and high-demand operational events

Experience Level

Entry Level

Job Type & Location

This is a Contract position based out of Louisville, KY.

Pay and Benefits

The pay range for this position is $18.75 - $18.75/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Louisville, KY.

Application Deadline

This position is anticipated to close on Oct 27, 2026.

Workplace Type

This is a fully onsite position in Louisville,KY.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.