Neptune Technology Group Inc. is a technology company serving water utilities across North America. Since 1892, we have continually focused on the evolving needs of water utilities – revenue optimization, operational efficiencies, and improved customer service. With our portfolio of smart water meters, data collection systems and software, we make data actionable for our customers – so they can remain focused on the business of water. For additional information, please visit the company website at www.neptunetg.com.
Service Desk Technician
The primary purpose of this job is to provide help desk support for all users. The technician will be responsible for help desk phone and email routing, ticket escalation, and will support the Help Desk ticketing system. Includes troubleshooting and repairing hardware and software issues as well as doing research on issues as needed. This includes troubleshooting printers, computer, hardware, and software issues as well as ordering, staging, and installing new printers and computers as needed. Installs, troubleshoots, repairs, and replaces VOIP phones and mobile devices. Basic network troubleshooting and repair. Creating and installing ethernet cables. Terminating cables and working with the Network Administrator to resolve problems on the wired and wireless networks.
Objectives:
•Provide helpdesk support to non-manufacturing users as well as other employees. Managing help desk phone and email routing, ticket escalation, and can support Help Desk ticketing system support.
•Troubleshooting and repairing hardware and software issues as well as doing research in issues as needed.
•Troubleshooting printer, computer hardware and software issues as well as ordering, staging, and installing new printers and computers as needed.
•Supporting desk phones and mobile devices. Includes setup, troubleshooting and repair. Installs, troubleshoots, repairs, and replaces VOIP phones and mobile devices.
•Basic network troubleshooting and repair. Creating and installing ethernet cables. Terminating cables and working with the Network Administrator to resolve problems on the wired and wireless networks.
•Must be able to lift objects that wight 50 pounds on their own.
Education/Experience
Typically requires a bachelor's degree (or international equivalent) and 2+ years of relevant experience.
Preferred Qualifications:
Bachelor’s degree in MIS, Computer Science, or related field.
Travel Requirements: Typically requires overnight travel, less than 10% of the time.
Location: Tallassee, AL
Equal Opportunity Employer EEO/AA M/F/Vet Disability
Designing and engineering for the business of water.
Anticipating the needs of the utility, we have provided many industry firsts including the foundation of smart water metering, the solid state absolute encoder register. Neptune’s experience in the water industry is a story rooted in loyalty to our customers and in sound stewardship. It is a story more than twelve decades strong.
Neptune Technology Group Inc. is a technology company serving more than 4,000 water utilities across North America. We make data actionable using effective software and hardware tools that are interconnected by a smart network, with expertise and experience specifically focused on the business of water.
Everything we do is centered on our customers and their evolving needs as:
A Purposeful Utility
Technical solutions are designed with a clear purpose, to respond to — and anticipate — the needs of the water utility. Neptune® technology focuses directly on ideas that most effectively resolve challenges felt by our customers in their daily work life.
An Adaptive Utility
Our design and engineering processes allow utilities to adapt quickly to ever-evolving technologies while leveraging existing assets to accomplish unique business goals.
A Connected Utility
How well technology, data, and systems serve our customers will be the true measure of our success. The connected age requires well-thought-out, ready-to-use tools to share information, linking utilities to solutions, departments, consumers, and partners.
A Responsible Utility
Together, we are stewards of a life-sustaining resource—water. Neptune is committed to help protect water quality in every community we serve and partner in the education of the value of water.
Win your day with Neptune, your most valued partner. Connect to what’s next in water.
