About Grocery Outlet:
About the Team:
Our IT team’s mission is to push the boundaries of technology with the intention of going above and beyond to aid stores and customers and deliver timely solutions to benefit all members of Grocery Outlet. Our team consists of problem solvers and go-getters who are dedicated to being service-oriented and solving important problems.
About the Role:
The Service Desk Technician provides frontline technical support to end users by troubleshooting hardware, software, and system issues. This role is responsible for ensuring timely and professional resolution of incidents and requests, with a focus on delivering exceptional customer service and driving first-touch resolution whenever possible. This includes actively resolving escalated end-user help requests within established SLAs. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give remote, hands-on help at the desktop level. This role reports to the Service Desk Manager.
Responsibilities Include:
About The Pay:
About You:
Grocery Outlet Inc. (www.groceryoutlet.com) is the leading extreme value retailer in the United States, serving bargain seeking customers since 1946. Publicly held, Grocery Outlet employs 1000 people across the US. Headquartered in Emeryville, California, Grocery Outlet has been family oriented for over 75 years and has a rich history of putting customers and employees first.
The Grocery Outlet Bargain Market brand currently includes over 480 + independently operated stores in California, Delaware, Nevada, Ohio, Oregon, Idaho, Washington, New Jersey, Maryland and Pennsylvania. With our broad appeal, Grocery Outlets are located in large and small cities and in a variety of neighborhoods. The premise is simple: offer quality brand name products with savings of 40% to 60% below traditional retailers and sell them with a 100% satisfaction guarantee. The product selection consists of frozen foods, refrigerated products, produce, fresh meat, general merchandise, health & beauty, natural and organic foods and beer & wine. Customers know they will find value in every visit as inventory turns continually creating a “treasure hunt” shopping experience. Grocery Outlet’s world class buying team is known for cultivating a culture of collaborative relationships with the over 2,500 supplier partners we deal with.
