H2 Performance Consulting

Service Desk Support Specialist I

H2 Performance Consulting  •  Washington, DC (Onsite)  •  4 months ago
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Job Description

H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Additionally, as mandated under Executive order 12989, H2 is required to verify employment eligibility of selected candidates through the Department of Labor’s - E-Verify.

H2 Performance Consulting (H2) is seeking a Service Desk Support Specialist to provide support to the Administration and Resource Management Division (ARI) within Headquarters Marine Corps (HQMC). The Service Desk Support Specialist will provide Tier 1 Service Desk Support for all applications supported by HQMC ARI.

The Service Desk Support Specialist responsibilities will include:

  • Answering phones and entering initial ticket information.
  • Helping to resolve simple issues.
  • Providing password resets and account unlocks as needed
  • Providing basic troubleshooting and problem resolution for supported applications
  • Providing ticket escalation to Tier 2 technical support technicians.
  • Tracking and submitting reports and metrics, and trend analysis to support innovations or recommended changes and updates to policies or training.
  • Develop a FAQs and Knowledge Base (KB) documenting basic issues providing guidelines for routine troubleshooting and assisting in the education of end users.

Required Education:

  • High School or equivalent diploma.

Required Qualifications:

  • Three (3) years’ IT related experience
  • Two (2) year's experience in Service Desk Tier 1 Support
  • CompTIA Security+ CE
  • Experience with Remedy Helpdesk systems

Desired Qualifications:

  • Experience with SharePoint Requests for Services (RFS) application.

Clearance Qualifications:

  • Must have a DoD Final Secret Security Clearance

Qualified candidates may submit their resume to the career section of our company website at http://www.h2pc.com All resumes will be reviewed within 5 business days and those candidates we wish to further in the application process will be contacted via email/phone to schedule initial phone screens.

H2 Performance Consulting

About H2 Performance Consulting

H2 Performance Consulting (H2) Corporation, a Certified ISO 9001, 20000, and 27000 company, is a high-growth professional services enterprise founded in 2005 by consulting industry veterans and performance and portfolio management practitioners. In the last four years, H2 has expanded its core competencies specializing in systems engineering, service management and cyber-security strategy and operations.

H2 is headquartered in Pensacola, Florida with professional staff also located in Washington, DC, Charleston, SC, New Orleans, LA, Las Cruces, NM and other surrounding states. H2’s clients include the White Sands Missile Range, Marine Forces Reserve, Space and Naval Warfare Systems Center (SPAWAR), Navy Fleet Warfare Enterprise (FWE), DANTES Troops to Teachers (TTT), and the Navy’s Program Executive Office – Enterprise Information Systems (PEO-EIS Sea Warrior Program). H2 is a proud inductee in the Department of Defense (DoD) Military Spouse Employment Partnership (MSEP) and is committed to employment of Veteran’s and Veteran’s spouses.

H2 is dedicated to assisting both public and private organizations improve the way they do business by converting strategy into measurable plans that drive performance.

Industry
Unknown
Company Size
11-50 employees
Headquarters
Pensacola, FL
Year Founded
2005
Website
h2pc.com
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