We are seeking an experienced Service Desk Support Specialist for a 3-month contract assignment supporting a fast-paced, global technology environment. This role is ideal for a customer-focused IT professional who enjoys troubleshooting technical issues, supporting end users, and delivering exceptional service in a dynamic workplace.
Reporting to the Senior Director of IT Services, the successful candidate will serve as a key member of the IT Desktop Support team, providing technical support to both local and remote employees across a broad range of hardware, software, and mobile technologies.
Provide end-user support for account provisioning, system maintenance, software updates, antivirus management, and device imaging.
Troubleshoot and resolve hardware and software issues across Windows and macOS environments.
Perform break/fix support for desktops, laptops, mobile devices, printers, copiers, conference room technology, phone systems, and other IT equipment.
Support remote users utilizing remote access and collaboration tools.
Manage and prioritize support requests through the IT ticketing system, ensuring timely resolution and communication.
Follow established standard operating procedures (SOPs) and escalate complex technical issues when appropriate.
Support mobile devices across iOS and Android platforms.
Assist with VPN connectivity, network troubleshooting, and wireless connectivity issues.
Build and maintain professional relationships with employees at all levels, including executive leadership.
Utilize AI-powered tools to improve troubleshooting efficiency, automate routine tasks, and enhance service delivery.
Contribute to process improvements and documentation to support operational excellence.
Minimum 5 years of hands-on IT Service Desk, Desktop Support, or Help Desk experience.
Strong customer service orientation with excellent communication and interpersonal skills.
Recent experience supporting:
Windows 11
macOS
Google Workspace
Microsoft Active Directory
Experience with:
System imaging and deployment
VPN support
Basic networking and connectivity troubleshooting
Wireless networking (802.11 standards)
Knowledge of PC, Mac, and mobile device hardware.
Experience supporting remote employees using tools such as Microsoft Remote Desktop, Zoom, or similar remote support platforms.
Strong analytical and problem-solving skills with the ability to work independently and manage multiple priorities.
Experience leveraging AI-driven tools such as Microsoft Copilot, Google Gemini, or similar technologies for troubleshooting, scripting, automation, and workflow optimization.
Experience automating routine IT processes such as user onboarding, software deployment, and patch management.
Exposure to enterprise IT environments supporting global or distributed teams.
Customer-focused mindset
Strong verbal and written communication skills
Team collaboration and relationship building
Time management and organizational skills
Adaptability in a fast-changing environment
Initiative and continuous improvement mindset
Contract Length: 3 Months
Employment Type: Contract
Location: Hybrid/Onsite/Remote (to be determined)
Start Date: Immediate or as agreed
Salary: 4800 euro/month
Delivering exceptional end-user support with high customer satisfaction.
Efficiently resolving technical issues while maintaining SLA commitments.
Managing support tickets effectively and prioritizing workload appropriately.
Demonstrating strong technical troubleshooting skills across multiple platforms and devices.
Contributing to a positive and productive IT support experience for all employees.
Infotree Global was founded in 2002 in a small office in Canton, MI, Infotree Global had a clear mission; To bring the world’s best talent together with the greatest companies producing results through continuous improvement and innovation. From those humble beginnings, Infotree Global has explosively grown from a two-person operation to a global solutions company, functioning in over 150 countries across 5 different continents.
Infotree Global proudly serves more than 250 of the Global 1000, numerous government agencies, and some of the world’s largest nonprofit organizations. Our sustained growth is attributed to our focus and commitment to our thousands of full-time professionals. In today’s market, where high-quality dedicated individuals are in demand; Infotree Global recognizes that an emphasis on understanding, achieving, and exceeding our employee’s goals, aspirations and overall experience is paramount. This “people over profits” mindset has yielded tremendous success for our employees and clients. Our employees have a vast array of assignments available across the world to help achieve and exceed their career goals and our clients have motivated, dedicated, and hardworking professionals on their team. We are here to help the best talent work with the greatest companies to produce innovative results in a variety of industries including but not limited to IT, Engineering, Clinical, Skilled Trades, Finance and Accounting.
Our mission’s success is supported by several industry awards and accolades. If you are looking for a committed and understanding partner, your search ends here.
