Full Visibility LLC

Service Desk Support Senior

Full Visibility LLC  •  $55k - $90k/yr  •  Winchester, NV (Hybrid)  •  2 hours ago
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Job Description


Full

Visibility

is

seeking a

Service Desk Support

Senior, lo

cated in Winchester, VA or Washington, DC and is a Hybrid Role

Candidate

must

possess

an

active Top Secret/SCI Eligibility C

learance.

Individuals selected for this position will be subject to Counterintelligence (CI) Polygraph examinations based on their assignment after their start date and must be able to obtain and maintain any required CI Polygraph eligibility throughout the duration of their employment.


Requirements


  • Minimum of eight (8) years of experience in Service Desk Support.

  • Provides support to end users on a variety of issues.

  • Identifies, researches, and resolves technical problems.

  • Responds to telephone calls, emails and personal requests for technical support.

  • Documents, tracks and monitors the problem to ensure a timely resolution.

This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: local market conditions, and candidate qualifications, such as skills, education, and experience. A reasonable salary range for this position is $55K to $90K.

#CJ


Benefits


About Full Visibility


Full Visibility LLC is a federally certified Small Business that delivers innovative technical solutions to address the nation’s most critical and sensitive missions. Founded in 2006, our extensive technical capabilities and expertise support federal and state government agencies with over 100 cleared technical experts specializing in mission solution areas of Digital, AI & Analytics, Cyber, and Engineering.

Our technologists are recognized as industry leaders with demonstrated expertise in innovating and transforming our client environments in support of national security and law enforcement. Headquartered in Tysons, VA – with locations in Chantilly, VA, Quantico, VA, and Huntsville, AL – we have specialized experience supporting sensitive missions and an understanding of the niche skillsets required to overcome challenges in these environments. Our clients benefit from an enthusiastic and reliable team of talent with high employee morale and retention based on our FULL EMPLOYEE approach where each employee’s professional and personal well-being is considered. Our focus on employee development, success, and morale is demonstrated by our consecutive top ranking as the Best Place to Work by the Washington Business Journal as a thirteen-time honoree. Full Visibility has also been included on the Inc. 5000 Fastest-Growing Private Companies in America list eight times since 2014.

Full Visibility currently has over 20 active contracts with 100 billable staff supporting 21 clients in the Intelligence and Law Enforcement communities. As part of our commitment to partnerships, we are teammates with 13 prime contract holders. Additionally, Full Visibility holds contracts on several vehicles, such as GSA Multiple Award Schedule (MAS), DISA SETI, DIA SITE III, HCaTS, as well as several classified vehicles. Our portfolio includes experience serving the Department of Defense, Department of Homeland Security, Department of Justice, and Department of Veterans Affairs, as well as commercial clients.

Contact

recruiting@fullvisibility.com

for any questions or concerns related to this position or our company.

To review our company benefit offerings please visit

https://www.fullvisibility.com/benefits

.
Full Visibility LLC

About Full Visibility LLC

Full Visibility LLC is a federally certified Small Business that delivers innovative technical solutions to address the nation’s most critical and sensitive missions. Founded in 2006, our extensive technical capabilities and expertise support federal and state government agencies with over 100 cleared technical experts specializing in mission solution areas of Digital, AI & Analytics, Cyber, and Engineering.

Our technologists are recognized as industry leaders with demonstrated expertise in innovating and transforming our client environments in support of national security and law enforcement. Headquartered in Tysons, VA – with locations in Chantilly, VA, Quantico, VA, and Huntsville, AL – we have specialized experience supporting sensitive missions and an understanding of the niche skillsets required to overcome challenges in these environments. Our clients benefit from an enthusiastic and reliable team of talent with high employee morale and retention based on our FULL EMPLOYEE approach where each employee’s professional and personal well-being is considered. Our focus on employee development, success, and morale is demonstrated by our consecutive top ranking as the Best Place to Work by the Washington Business Journal as a 13-time honoree. Full Visibility has also been included on the Inc. 5000 Fastest-Growing Private Companies in America list eight times since 2014.

Full Visibility currently has over 20 active contracts with 100 billable staff supporting 21 clients in the Intelligence and Law Enforcement communities. As part of our commitment to partnerships, we are teammates with 13 prime contract holders. Additionally, Full Visibility holds contracts on several vehicles, such as GSA Multiple Award Schedule (MAS), DISA SETI (as IE TEK JV member), DIA SITE III, HCaTS, as well as several classified vehicles. Our portfolio includes experience serving the Department of Defense, Department of Homeland Security, Department of Justice, and Department of Veterans.

Industry
IT & Software
Company Size
51-200 employees
Headquarters
Vienna, VA
Year Founded
2006
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